BT Engineer Appointment - DSL problem

[#1]

Indeed, a very very long time! It must be said that I did take a while to check for hardware faults, get a friend who's an ex-BT engineer to take a look etc. However, you have to do these things when BT are scaring you with a £140 charge - what a ridiculous amount.
James - I have sent you a message. Thank you very much for your support.

[#2]

You're more than welcome.
Very happy to see the problem resolved.

[#3]

Date  04/07/08 22:18:35
Speed Down 4508.23 Kbps ( 4.4 Mbps )
Speed Up 345.03 Kbps ( 0.3 Mbps )
Port 8095
Server speedtest2.adslguide.org.uk

[#4]

James,
I have not gone the BT route yet for fear of this dreaded £140 fee that scares any normal guy. 
I get noise on the 17070#2 line test.  Am I being daft and just need to bite the bullet. 
I used to get 6MB/s but it is getting slower by the week and I am now down to 1.2MB/s.
I cannot seen to find a way in through the 150 automated test that claims no fault found and closes the line.  The only way in to their fault system is to go in through the website ( which assumes all is well and working !)
Is there a way you can ping a router to check the service quality. 
I tried the http://www.speedtester.bt.com/ but as I dont know a "login" it closes the test.  I tried my plusnet one address and my BT login but neither works.
cheers
Bob

[#5]

Noise on the line is definately a BT fault - you need to find out how to raise a fault without being fobbed off by their automated systems.
You need to get this rectified by BT before you start looking at broadband faults, as this is likely the problem.
B.

[#6]

Just to add to what Barry has said - you need to raise it as a *voice* fault with BT - do not mention broadband!!!

[#7]

Decided to persevere with this problem.  Just remembered one reason I did not pursue it last time was the noise was different with/without the faceplate. 
Took the face plate out and tried two different phones directly into the BT socket. Line quiet on both.  Methinks found problem,  tried microfilter directly into master socket, still only 1.1Mb/s on the speed test. 
Cleaned up contacts on face plate (dotted T one - so predates the BT Piper and the BT Openreach ones - was fitted summer 1989) Reseated faceplate, now have quiet line but still slow Broadband 😞  So can't call BT out for a noisey voice line.  I wonder if one of these i-Plates would help - doubt it somehow.
Cheers
Bob

[#8]

Quote

tried microfilter directly into master socket, still only 1.1Mb/s on the speed test.

The throughput speed won't increase instantly, what you want to look for is the sync speed which should be shown on your router pages. If this is higher now you have fixed the noise issue it will in turn up the IP profile and the throughput speed with 72 hours.
Have a read of James' blog for info on how this system works:-
http://community.plus.net/comms/2007/07/02/broadband-speed-faults-how-to-diagnose/

[#9]

Ignore speed *tests* for the moment - these are likely to lag at least 3 days behind any improved sync.
What you should be looking at at the connection statistics displayed by your router.  You should be able to find:
Downstream Sync speed
Downstream Attenuation
Downstream SNRM/Noise Margin
These will change immediately based on local conditions.  
Try to find out what your router is currently reporting and post back here.
Also, can you actually paste the results of the BT speedtester in their entirety, as there is more information that will be useful to diagnose (it should come on 2-3 lines)
Cheers
B.

[#10]

Hi Barry
>>>>>>>>
Downstream Sync speed
Downstream Attenuation
Downstream SNRM/Noise Margin
>>>
errrr, somewhere I found a link to got this info, but cannot find it now. 
Tried the BT site, fault reporting but no leads, can you help, sorry to be a pain
cheers
Bob

[#11]

No problems!
What sort of hardware do you use to connect to t'Internet

B.

[#12]

@repcomms
What router do you have?
The info Barry is asking for should be somewhere on the router's own pages (ADSL status or such like).
You'd need to start off by logging into your router in the same way you did to set up your broadband connection and then hunt about its pages for the info.

This page may be useful.
Edit - sorry Barry, was typing this as you were posting!

[#13]

Hi barry thanks for your trouble,
Voyager 2110,
I seem to recall the info comes up trying something like http:// 192.1.1.i in the browser window.
Dont do it enough to remember - damn 🙂
cheers
Bob

[#14]

try:
this link
or if that doesn't work try
this link
B.

[#15]

Cheers paul
I failed to see the menu on the left hand side
>>
Line Mode G.DMT  Line State Show Time 
Latency Type Interleave  Line Up Time 00:01:51:29 
Line Coding Trellis Off  Line Up Count 1 
 
Statistics Downstream Upstream 
Line Rate 5088 Kbps 448 Kbps 
Noise Margin 15.2 dB 21.0 dB 
Line Attenuation 27.0 dB 15.0 dB 
Output Power 19.7 dBm 11.9 dBm
>>>>>>>
The Line Rate bit looks promising ?
cheers
Bob