BT Claims - are they true ?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: BT Claims - are they true ?
BT Claims - are they true ?
26-08-2011 10:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Was it an attempt to 'con' me into going back to BT, or can my line really achieve the 'dizzy heights' that they claimed ?
Re: BT Claims - are they true ?
26-08-2011 10:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BT Claims - are they true ?
26-08-2011 10:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BT Claims - are they true ?
27-08-2011 8:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just make sure you've checked the obvious things at your end first, or you might incur call-out costs.
Adam
Re: BT Claims - are they true ?
27-08-2011 3:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's certainly possible that a line running at a low rate could support a faster speed. When I moved in to my flat and first plugged the router in I got about 1.5Mbps. After replacing the faceplate and getting an iPlate, removing the extension cable, getting rid of the phone and unplugging the Sky Box I'm now sync'd about 5Mbps.
Of course that's not going to be possible for everyone but there's no harm in trying and seeing if you can make a difference.
As spraxyt suggests, first thing is just post your line stats from the router and that can show if there's a decent possibility of more speed.
Also put your number in here:
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and see what speeds are estimated for your line. Also worth checking if you can get just ADSL or whether ADSL2+ and/or fibre are available in your area.
A lot of the slower speeds I've seen over the years are down to the internal wiring but it's usually easy to eliminate just by unplugging everything from the phone line and plugging the router direct in to the master socket and seeing if it syncs at a higher rate.
Enterprise Architect - Network & OSS
Plusnet Technology
Re: BT Claims - are they true ?
27-08-2011 3:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It used to tell me 256kbps or "you can't get broadband" when I had broadband but hadn't sorted things out, now it "estimates" 2.5Mbps which is the same as my IP profile.
Re: BT Claims - are they true ?
28-08-2011 4:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BT Claims - are they true ?
28-08-2011 5:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you get 7600kbps on ADSL1 you will get a lot more on ADSL2
Re: BT Claims - are they true ?
28-08-2011 6:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: JamesM My sister and her husband are with BT. They live about 20 yards away from me (further away from the exchange), are on the same exchange and my sister gets speeds of around 15Mbps download, I get around 7.6Mbps. I have been with Free-online since 1998 and can't be bothered changing providers but over the last few weeks I am considering going to BT. Either the BT home hub is better then my belkin N300, or Plusnet can't match the speed of BT.
I would take the advice of Dave's reply earlier. Putting your phone number in gives the best indication of speed you can now get - and if ADSL or ADSL2+ are possible and the difference that will make to you, and lastly if fibre is coming your way anytime soon. using your post code or address is not reliable. For me ADSL2+ will only give extra 0.5mbps, so obviously not worth it ( although my Belkin is an ADSL2+ Wireless G Router)
Re: BT Claims - are they true ?
28-08-2011 6:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: stefen Hi everybody, I received a t/p call from BT today attempting to poach me back to their company, although they were offering me a package at least £9.00 dearer than P/N. They were claiming that they could offer me faster broadband speeds, but I informed them that in the area I live, internet speed is really poor, (just checked my download speed = 301 kps, IP profile = 350kps and DSL connection rate = 568kps). They checked my line and stated that they could increase the speed to 3.5MB - over ten times faster than I'm getting at the moment. I questioned this, by asking why could they achieve a faster service than P/N seeing as P/N are a subsiduary of BT. The caller explained that only the line is rented out to other providers and I could be subject to noise, interference etc that could be causing the slow speed, but by going back to BT all would be well. I basically asked them to match P/N's monthly cost and I would consider changing - all I got was a ' thanks for your time - bye' !
Was it an attempt to 'con' me into going back to BT, or can my line really achieve the 'dizzy heights' that they claimed ?
As the other post said, this is a sales pitch. You don't say how far from the exchange you are. I get about 3.3mbps, living about 1.5 miles from the exchange. I can only improve this (apart from moving!) by going fibre. This will happen in early September for me when the download speed is expected to be 31mbps - nearly 10 times greater. I could only get the max 40mbps by moving next to the exchange (or near enough). So you can see the difference as you start moving away from the exchange.
jim:green quote fixed mod:end
Re: BT Claims - are they true ?
28-08-2011 8:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BT Claims - are they true ?
29-08-2011 8:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BT Claims - are they true ?
29-08-2011 10:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BT Claims - are they true ?
29-08-2011 11:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BT Claims - are they true ?
29-08-2011 11:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: BT Claims - are they true ?