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BT Callout Query

luke222010
Grafter
Posts: 28
Registered: 27-03-2013

BT Callout Query

Hi,
Does anyone know if there is a charge for cancelling a BT call out via the plusnet support team?
I booked a BT engineer visit via the plusnet support team for this Friday.
I have returned from holiday today to find that something personal has come up and I can no longer ensure I will be home at the time specified, and therefore need to cancel the appointment and rebook at a convenient time.
I would have called the support team and asked but they're obviously closed now.
Thanks in advance for replies.
3 REPLIES
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: BT Callout Query

It is probably worth trying phoning, as there should be someone there -

Wink
luke222010
Grafter
Posts: 28
Registered: 27-03-2013

Re: BT Callout Query

Crikey! Wasn't aware they'd be open now! Just called anyhow, and cancelled without any charges.
Cheers for those details  Smiley
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: BT Callout Query

Cool