BT App 8am to 1pm 14/11/2008 Not turned up
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- Re: BT App 8am to 1pm 14/11/2008 Not turned up
BT App 8am to 1pm 14/11/2008 Not turned up
14-11-2008 12:51 PM
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Not happy
Re: BT App 8am to 1pm 14/11/2008 Not turned up
14-11-2008 12:57 PM
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Re: BT App 8am to 1pm 14/11/2008 Not turned up
14-11-2008 1:15 PM
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Re: BT App 8am to 1pm 14/11/2008 Not turned up
14-11-2008 1:42 PM
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Re: BT App 8am to 1pm 14/11/2008 Not turned up
14-11-2008 3:27 PM
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Re: BT App 8am to 1pm 14/11/2008 Not turned up
14-11-2008 3:32 PM
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Someone from our Faults Team is calling BT now and will update you as soon as they can.
Re: BT App 8am to 1pm 14/11/2008 Not turned up
14-11-2008 5:12 PM
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Ticket has this attached to it now
I have no idea what this means
Quote [ INTERNAL ]
Found the issue.
Supplier GPMS: 07677513 is CBUK25887330
Not the case on our system here
Kind regards,
Agent name removed
[Moderator's note by Barry Zubel: CS Agent name removed as per the link:rules]
Re: BT App 8am to 1pm 14/11/2008 Not turned up
14-11-2008 5:16 PM
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I've just asked someone to xchase this again for you. He says he was just about to do so anyway.
Re: BT App 8am to 1pm 14/11/2008 Not turned up
14-11-2008 6:15 PM
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Quote from: Jameseh Hi,
I've just asked someone to xchase this again for you. He says he was just about to do so anyway.
Hi
I got a response please see below
Quote Dear Mr eagles,
Due to an administrative error, the fault reported to BT was not relating to your telephone line.
As such, this has now been re-raised to BT with the correct details and is currently in hand with them.
[ INTERNAL ] Supplier Ref: 1-PDBPM4 / GPMS 07927758
Moved to E pool due to administrative error
When will this now be resolved ? i see plusnet has made a mistake here , not sure how but i don't mean to be harsh but i'm out of pocket of 6.5 hours pay , wouldnt be so bad if i got a visit and in the dog house with my new boss not a good move .
Re: BT App 8am to 1pm 14/11/2008 Not turned up
14-11-2008 6:52 PM
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I have this in hand and have requested for someone to recheck this fault tomorrow morning to get the fault ready to book an engineering visit from an Openreach Engineer.
Re: BT App 8am to 1pm 14/11/2008 Not turned up
15-11-2008 12:35 PM
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Mark
Re: BT App 8am to 1pm 14/11/2008 Not turned up
15-11-2008 1:01 PM
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00 - Engineer Dispatched to Resolve Problem
As such, looks like a fault may have been found at your local exchange. I'll be in touch once I have further information.
Re: BT App 8am to 1pm 14/11/2008 Not turned up
15-11-2008 1:59 PM
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Quote from: markrach
When will this now be resolved ? i see plusnet has made a mistake here , not sure how but i don't mean to be harsh but i'm out of pocket of 6.5 hours pay , wouldnt be so bad if i got a visit and in the dog house with my new boss not a good move .
I've not had to have a BT visit - but when NP book a visit - does the customer get a message back on ticket that confirms details of fault, telephone line, address , appointment time etc as confirmation that the information has been forwarded to BT Openreach correctly ???.
If not - then may be it should ?
Re: BT App 8am to 1pm 14/11/2008 Not turned up
15-11-2008 3:43 PM
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Quote from: Adam I don't think it may be needed, as the last update from BT is as follows
00 - Engineer Dispatched to Resolve Problem
As such, looks like a fault may have been found at your local exchange. I'll be in touch once I have further information.
Thank you
Re: BT App 8am to 1pm 14/11/2008 Not turned up
15-11-2008 6:17 PM
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- Re: BT App 8am to 1pm 14/11/2008 Not turned up