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BRAS Profile Stuck?

MrPuddington
Newbie
Posts: 3
Registered: ‎25-02-2011

BRAS Profile Stuck?

Looking at the forums it seems that this single issue causes at least half of the BT support work...
Anyway, I had to move the router Sunday during the day, and I think the connection was not very good (the dial tone sounded a bit fuzzy there).  I moved it back in the evening.  Come Monday morning, the internet is slow as molasses.  And it has been ever since.  I raised a support request, but so far nothing has happened, apart from a line test.  Still slow as molasses.
The download speed is consistently 70kbytes/s, when it used to be about 220kbytes/s.  So I checked the available documentation (which is very very very inconsistent), and it seems that the BRAS profile is stuck at 0.75 mb/s, when it should be 2 mb/s.  Sync speed is ca 2500 kbit/s, and has been since Sunday evening, to the best of my knowledge.  I did switch the router off a few times on Monday and maybe Tuesday, and the reconnect speed is stable.
So, is there anything I can do?  Does it help to switch the router on and off, or is that bad?  (As I said, the documentation is completely and utterly inconsistent, especially in this point.)  Is there anything else I can do?
3 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: BRAS Profile Stuck?

HI MrPuddington,
I've just performed so diagnostics and maintenance which I think may have resolved it. This should take effect in the next fifteen minutes or so.
Jojo Smiley
MrPuddington
Newbie
Posts: 3
Registered: ‎25-02-2011

Re: BRAS Profile Stuck?

Thanks, that worked!  The modem reconnected, and the speed is back to normal.  Next time I will come straight here instead of going through the "have you tried switching it off and on again?" support channel...
jim:quote
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: BRAS Profile Stuck?

Glad to hear Smiley