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BNW: BT Engineer has been - Can you please activate my line

bnw
Newbie
Posts: 2
Registered: ‎01-03-2014

BNW: BT Engineer has been - Can you please activate my line

Good evening.
I'm having the same issue. The BT engineer set up by fibre today but didn't authenticate so I spoke to support who found out that BT should be activating it at midnight, but it's still not working.
Can you work your magic?
Many thanks
adie:green edited title after split.
5 REPLIES
bnw
Newbie
Posts: 2
Registered: ‎01-03-2014

Re: BT Engineer has been - Can you please activate my line

Can nobody help me?
It's been 2 days since my installation and my broadband still hasn't been activated. Can somebody please chase up BT and get them to sort this out?
Thanks
anniesboy
Grafter
Posts: 387
Thanks: 2
Registered: ‎06-01-2011

Re: BT Engineer has been - Can you please activate my line

Please be aware that this is a public forum,  Plusnet staff are not usually on here over weekends.
Most likely one of them will be along soon.
Moderator
Moderator
Posts: 19,292
Thanks: 2,167
Fixes: 350
Registered: ‎11-01-2008

Re: BNW: BT Engineer has been - Can you please activate my line

mod:note
Topic split off from existing for better visibility.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 13,756
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: BT Engineer has been - Can you please activate my line

@bnw
Sorry about this, I've checked your account and I'm glad to see we've already picked this up and reported it with our suppliers.
Hoping to see that fixed within 24 hours for you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: BNW: BT Engineer has been - Can you please activate my line

Hi bnw,
I've had a word with my colleague who has updated Ticket: 82085018 for you and he tried to call you earlier today, however, your mobile was engaged. He's going to try and give you another call shortly. Sorry for the delay you're experiencing.