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BBYW Option 2 to BBYW Pro Questions

dieselglider
Grafter
Posts: 78
Registered: 27-11-2007

BBYW Option 2 to BBYW Pro Questions

Well I took the plunge, and went via this link to change products.  The ticket ( 27953734 ), edit, sorry (27953681)  reply came back and stated a 12 month contract will be in force. 
Was/Is BBYW Pro always a 12 month contract, or have I been put on the newer Plusnet Pro product?
Is added usage sold in 1 or 2 GB units?  The faqs currently state 2 GB.
I intend to use the £3 discount, so will be on 12 months anyway, but would like to know.
edit: The account name in the reply states Plusnet Pro
Thanks
12 REPLIES
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: BBYW Option 2 to BBYW Pro Questions

Methinks you have been put on PlusNet Pro @ £19-99 and not BBYW Pro @ £19-55 with all of thegoodies that went with BBYW.
I am sure that Jame or Mand will fix it for you.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: BBYW Option 2 to BBYW Pro Questions

Quote
I am sure that Jame or Mand will fix it for you.

Or Chris Wink
I've cancelled the existing account change and put in one to go to Broadband Your Way Pro as requested. I'll have a word with the agents who answered your tickets to make sure they don't make the same mistake again. :mand:
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
dieselglider
Grafter
Posts: 78
Registered: 27-11-2007

Re: BBYW Option 2 to BBYW Pro Questions

Cheers Chris, I like your style.  Smiley
Is the extra usage in 2GB blocks?
I've also just applied for the £3 discount.  Will this be actioned in time for the first DD payment?
Thanks
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: BBYW Option 2 to BBYW Pro Questions

Yes, the additional usage is 2GB on BBYW Pro, have a look at the details here:
http://www.plus.net/support/broadband/products/archive/bbyw/info.shtml#6
Seeing as your billing date is tomorrow, if the discount hasn't gone through by then I'll do a manual refund.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
dieselglider
Grafter
Posts: 78
Registered: 27-11-2007

Re: BBYW Option 2 to BBYW Pro Questions

Thanks.
Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: BBYW Option 2 to BBYW Pro Questions

Sorry Chris, I should have anticipated that you would pick up this issue. Id that Mand's "Educator" that you are waving?
.... and sorry to James for mis-spelling his name.  Embarrassed
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: BBYW Option 2 to BBYW Pro Questions

Yep, I've borrowed it for the day  Cool
I'm sure Jame won't mind.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: BBYW Option 2 to BBYW Pro Questions

That's alright - There's only one person that calls me Jamie, and you're certainly not her!
@dieselglider - If there's anything else that we can do, please let us know.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: BBYW Option 2 to BBYW Pro Questions

Yes Take some headache pills to Mand, she said she was sinking a bottle of white stuff after the hectic weekend Smiley Smiley
dieselglider
Grafter
Posts: 78
Registered: 27-11-2007

Re: BBYW Option 2 to BBYW Pro Questions

Quote from: Chris
Seeing as your billing date is tomorrow, if the discount hasn't gone through by then I'll do a manual refund.

Chris, theres been no answer in over 24hrs to the £3 discount ticket (27955085), could you check if it has been actioned on yet please?
Thanks
Andy
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: BBYW Option 2 to BBYW Pro Questions

Hi Andy,
The tickets in this pool are actioned by a script once a week (IIRC), we're going through any outstanding ones during this week so you should see the discount applied then.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
dieselglider
Grafter
Posts: 78
Registered: 27-11-2007

Re: BBYW Option 2 to BBYW Pro Questions

Thanks Chris, I see Mand has been on the case, although no word of a refund for this month.  So, I guess I'll just have to stay for 13 months to get the full discount quota.  Tongue