BBYW Option 2 to BBYW Pro Questions
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: BBYW Option 2 to BBYW Pro Questions
BBYW Option 2 to BBYW Pro Questions
23-02-2009 3:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Was/Is BBYW Pro always a 12 month contract, or have I been put on the newer Plusnet Pro product?
Is added usage sold in 1 or 2 GB units? The faqs currently state 2 GB.
I intend to use the £3 discount, so will be on 12 months anyway, but would like to know.
edit: The account name in the reply states Plusnet Pro
Thanks
Re: BBYW Option 2 to BBYW Pro Questions
23-02-2009 3:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am sure that Jame or Mand will fix it for you.
Re: BBYW Option 2 to BBYW Pro Questions
23-02-2009 3:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote I am sure that Jame or Mand will fix it for you.
Or Chris
I've cancelled the existing account change and put in one to go to Broadband Your Way Pro as requested. I'll have a word with the agents who answered your tickets to make sure they don't make the same mistake again. :mand:
Re: BBYW Option 2 to BBYW Pro Questions
23-02-2009 3:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is the extra usage in 2GB blocks?
I've also just applied for the £3 discount. Will this be actioned in time for the first DD payment?
Thanks
Re: BBYW Option 2 to BBYW Pro Questions
23-02-2009 4:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://www.plus.net/support/broadband/products/archive/bbyw/info.shtml#6
Seeing as your billing date is tomorrow, if the discount hasn't gone through by then I'll do a manual refund.
Re: BBYW Option 2 to BBYW Pro Questions
23-02-2009 4:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BBYW Option 2 to BBYW Pro Questions
23-02-2009 4:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
.... and sorry to James for mis-spelling his name.
Re: BBYW Option 2 to BBYW Pro Questions
23-02-2009 4:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm sure Jame won't mind.
Re: BBYW Option 2 to BBYW Pro Questions
23-02-2009 4:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@dieselglider - If there's anything else that we can do, please let us know.
Re: BBYW Option 2 to BBYW Pro Questions
23-02-2009 4:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BBYW Option 2 to BBYW Pro Questions
24-02-2009 10:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Chris Seeing as your billing date is tomorrow, if the discount hasn't gone through by then I'll do a manual refund.
Chris, theres been no answer in over 24hrs to the £3 discount ticket (27955085), could you check if it has been actioned on yet please?
Thanks
Andy
Re: BBYW Option 2 to BBYW Pro Questions
25-02-2009 11:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The tickets in this pool are actioned by a script once a week (IIRC), we're going through any outstanding ones during this week so you should see the discount applied then.
Re: BBYW Option 2 to BBYW Pro Questions
25-02-2009 2:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: BBYW Option 2 to BBYW Pro Questions