BBYW Option 1 - refresh?
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BBYW Option 1 - refresh?
02-05-2008 8:45 AM
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So why oh why does this product have any restrictions on it? I just cannot see why for a PAYG product any access should be restricted. My particular beef is about VPN/VNC. I am trying to get my mother (pensioner, poor, don't weep) to move from dial-up to broadband. I currently use RealVNC via her dial-up. It works but painfully slowly. The restrictions on Option 1 mean that even if she switched to BBYW Option 1 the VPN/VNC speed would not improve that much. By the way she is a huge user, maybe 1 GB per year.
I know Plusnet don't want to keep on refreshing and changing products but seeing no changes have been made to Option 1 couldn't a change now be made removing all restrictions?
Re: BBYW Option 1 - refresh?
02-05-2008 9:10 AM
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I received the email this morning telling me that I was Broadband Premier Option 1 customer. (Not BBYW Option 1.) The email invited me to consider changing, also adding that my current product has a peak time of 4pm to midnight, whereas BBYW is 8am to midnight.
Is plus net inviting me to downgrade from my current option and save money? What about the two web site domains that I have with my current Premier package, will they be unaffected?
I notice that my broadband usage is quite low these days - due to two heavy usage young people moving out of the house. Is plus net encouraging me to downgrade? If so why don't they say so explicitly?
thanks in anticpation of a reply that will dispel my confusion on this point.
Re: BBYW Option 1 - refresh?
02-05-2008 9:17 AM
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If you consider moving to BBYW a downgrade, then it is up to you to decide whether the reduction in monthly cost is worth moving for.
You are under no commitment to move, and if your current product suits your requirements, then you can stay!
B.
Re: BBYW Option 1 - refresh?
02-05-2008 9:19 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: BBYW Option 1 - refresh?
02-05-2008 9:28 AM
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As I see it, BBYW option 2 would slow down P2P and Usenet traffic a bit (I don't use either extensively) and reduce my free Anytime minutes for VOIP from 240 to 120 (I don't use it a lot), and change my "unmetered" bandwidth from midnight - 4:00pm to midnight to 8:00am my total usage is around 8 or 9 GB, so unsurprisingly I'm seriously considering the move.
John
Re: BBYW Option 1 - refresh?
02-05-2008 9:35 AM
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It's still a good product at a good price from my perspective.
Re: BBYW Option 1 - refresh?
02-05-2008 9:36 AM
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Re: BBYW Option 1 - refresh?
02-05-2008 9:39 AM
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Quote from: Jameseh ...we weren't in a position to double the usage (although we did think about it).
I don't want any changes to usage. I'm happy with the PAYG method. I just want restrictions removed so I can connect at full speed using VPN/VNC.
Re: BBYW Option 1 - refresh?
02-05-2008 12:14 PM
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BBYW Pro is £19.99 per month with no restrictions (15GB per month) . BBYW Option 1 is £9.99 per month with lots of restrictions (1GB). So a person on Option 1 using 15GB would pay £9.99 + 14*£1 = £23.99. So why can't they have no restrictions like Pro?
Re: BBYW Option 1 - refresh?
02-05-2008 12:23 PM
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If they all averaged say 8GB then the Option 1 equivalent price is £16.99...
But only PN know the real facts
Re: BBYW Option 1 - refresh?
02-05-2008 12:28 PM
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Quote from: Nick BBYW Option 1 is £9.99 per month with lots of restrictions (1GB). So a person on Option 1 using 15GB would pay £9.99 + 14*£1 = £23.99. So why can't they have no restrictions like Pro?
What's stopping them upgrading to Pro?
Re: BBYW Option 1 - refresh?
02-05-2008 2:25 PM
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Re: BBYW Option 1 - refresh?
02-05-2008 7:08 PM
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Re: BBYW Option 1 - refresh?
02-05-2008 8:44 PM
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Re: BBYW Option 1 - refresh?
02-05-2008 8:48 PM
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