BBYW Option 1 - Set A Broadband Price Limit (Was Data Transfer Watch)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: BBYW Option 1 - Set A Broadband Price Limit (W...
BBYW Option 1 - Set A Broadband Price Limit (Was Data Transfer Watch)
02-08-2009 2:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The Portal now says:
You've successfully set your Maximum Broadband Price
Maximum Broadband Price (per month): £9.75
Providing a total usage of 2GB this month.
That amount not right? Change your amount
How your Maximum Broadband Price is applied
If your broadband charges (subscription plus additional usage) reach your Maximum Broadband Price, you'll be disconnected from the Internet. You can either wait until your next bill, or increase your Maximum Broadband Price, to immediately benefit from additional usage.
Adding more usage if you've reached your Maximum Broadband Price
Although you'll not be able to connect to the Internet, you'll still be able to access our website to increase your Maximum Broadband Price. You'll need to restart your broadband hardware to reconnect.
This is WRONG
Re: BBYW Option 1 - Set A Broadband Price Limit (Was Data Transfer Watch)
03-08-2009 9:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Wheel_nut This is WRONG
In what way? Are you supposed to be able to have post pay usage added?
Re: BBYW Option 1 - Set A Broadband Price Limit (Was Data Transfer Watch)
03-08-2009 9:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
"BBYW Option 1 "
What wheel_nut says is supposed to happen:
"On BBYW, when you reach your maximum allowance, your speed gets clamped to 128Kbps but your access is uninterrupted."
What the message says will happen
"Although you'll not be able to connect to the Internet, you'll still be able to access our website to increase your Maximum Broadband Price. "
Re: BBYW Option 1 - Set A Broadband Price Limit (Was Data Transfer Watch)
03-08-2009 10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll get this raised to the web team now.
Re: BBYW Option 1 - Set A Broadband Price Limit (Was Data Transfer Watch)
03-08-2009 4:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Could you confirm that this is just a Portal error and that the product actually works as originally specified.
Re: BBYW Option 1 - Set A Broadband Price Limit (Was Data Transfer Watch)
04-08-2009 9:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There's a problem with the web team now to get that changed.
Re: BBYW Option 1 - Set A Broadband Price Limit (Was Data Transfer Watch)
27-01-2010 11:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: BBYW Option 1 - Set A Broadband Price Limit (Was Data Transfer Watch)
28-01-2010 12:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
MY BRAIN HURTS This discussion started so long ago that I have lost the thread of it.
Could you describe what currently happens for:
a) Legacy PayG
b) Legacy BBYW -1,2,3 and Pro
c) Current Products - Value and Premium
and then describe how it will work when you have fixed the problems.
R
Re: BBYW Option 1 - Set A Broadband Price Limit (Was Data Transfer Watch)
28-01-2010 11:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
a) Legacy PAYG customers should have extra usage added until they hit the value set by DTW (or £99.99). The customer should then be redirected to the portal page to increase DTW *or* be blocked until the next billing date.
b) The behaviour would depend on whether the customer is fixed or flexed. In fixed all traffic would be restricted to 128kbps once the limit was reached. In flexed mode extra usage would be added until they hit the value set by DTW (or £99.99). The customer should then be redirected to the portal page to increase DTW *or* be blocked until the next billing date.
c) Extra usage would be added until they hit the value set by DTW (or £99.99). The customer should then be redirected to the portal page to increase DTW *or* be blocked until the next billing date.
As Bob says we have an issue with the redirect at the moment, which we're working on.
Re: BBYW Option 1 - Set A Broadband Price Limit (Was Data Transfer Watch)
28-01-2010 12:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Now, I understand it but can't say that I like it. I would prefer that the behaviour was that the rate was clamped to 128kbps once the limit was reached whether that limit was set by the Product or by DTW.
..... pretty please
Re: BBYW Option 1 - Set A Broadband Price Limit (Was Data Transfer Watch)
28-01-2010 1:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: BBYW Option 1 - Set A Broadband Price Limit (W...