BB troubleshooter
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- Re: BB troubleshooter
BB troubleshooter
26-10-2014 9:06 PM
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If anyone can advise, my sync has started to drop again, firstly when anyone rang and now its every time the phone is picked up, sync almost always drops. Sync speeds currently dont seem to be affected. Nothing in my setup changed. I dont have any extensions, phone and bb plugged into a bt vdsl faceplate that a bt engineer fitted a while back after a previous fault. I am thinking it may be a line card issue.
Re: BB troubleshooter
26-10-2014 9:08 PM
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Re: BB troubleshooter
26-10-2014 9:15 PM
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Bit stumped as to what to do next. The current crop of agents dont instill much confidence.
Re: BB troubleshooter
26-10-2014 9:21 PM
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If a disconnecting fault they should have been able to see it from the radius logs
Perhaps better to wait for it to be picked up here
Re: BB troubleshooter
26-10-2014 10:11 PM
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Re: BB troubleshooter
26-10-2014 10:29 PM
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If I remember correctly there is a fork in the fault report fairly early on - speed problem or disconnection problem
Re: BB troubleshooter
27-10-2014 9:58 AM
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Thanks for posting. I think I've fixed the portal for you, it seems the last (closed) fault was still open in the background.
You should now be able to go straight to faults.plus.net and raise a new fault. If you still have problems, post back here and I'll direct your other support query in the right direction.
In regard to the fault itself, these things tend to happen with faulty filters, telephones at your side or the line card at the exchange. Hopefully we can persuade our colleagues at Wholesale to arrange an engineer to the exchange, but I suspect you'll need an engineer.
Tony
Re: BB troubleshooter
27-10-2014 12:14 PM
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Re: BB troubleshooter
27-10-2014 4:16 PM
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Ok. In test socket with a microfilter and currently all seems ok.sync not dropping on incoming and outgoing calls. Stats still look a bit odd to me though. A fair few errors for only a min or so uptime.
Re: BB troubleshooter
27-10-2014 5:09 PM
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Re: BB troubleshooter
30-10-2014 8:16 PM
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IIRC these filtered plates are 'active' filters I think, that use transistors to remove the signals. Why would active filters have a determental effect on my ADSL?
Current stats are:-
Link Information
Uptime: 3 days, 4:05:48
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 888 / 7.530
Data Transferred (Sent/Received) [MB/GB]: 772,51 / 1,99
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 25,1 / 45,5
SN Margin (Up/Down) [dB]: 9,9 / 4,2
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 178 / 0
Loss of Signal (Local/Remote): 20 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 1.784 / 10
FEC Errors (Up/Down): 31.128 / 435.443
CRC Errors (Up/Down): 249 / 434
HEC Errors (Up/Down): 441 / 6.512
There is no noise on the line at all.
Would welcome anyones thoughts.
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