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BB speed less than dial up - no reporting method?

chrisaplus
Newbie
Posts: 6
Registered: 08-03-2013

BB speed less than dial up - no reporting method?

My speed last night was a usual 5mbs down 0.9 up.. this morning it is so slow I can not complete a Speedtest check (reports around 0.2mbs down, test times out).

 

Yes I have done all the usual checks reboots etc - no nothing makes any difference.  Phone line tone is fine, router reports 7mbs down 1mbs up (lies!).

 

The only way I can report this seems to be to hang on the phone for 30mins +, as there is no working chat help, and seems there's no way to raise a ticket.

 

meh  Sad

5 REPLIES
sisterray
Newbie
Posts: 4
Registered: 16-09-2017

Re: BB speed less than dial up - no reporting method?

Same here.

 

I am getting 3 Mbps down load - should be getting between 60 and 70 Mbps

My upload speed is fine about 17Mbps.

 

So I don't think is is my router. 

 

30mins queue on support, no chat available. Support status says no issues with broadband reported.

 

They mention a way of raising an online support call , but I cannot find it on the site. Can anyone provide a link.

Can someone from Plusnet support investigate

Gel
Pro
Posts: 1,386
Thanks: 132
Fixes: 10
Registered: 02-08-2007

Re: BB speed less than dial up - no reporting method?

Plusnet Help Team
Plusnet Help Team
Posts: 4,071
Thanks: 852
Fixes: 208
Registered: 21-04-2017

Re: BB speed less than dial up - no reporting method?

Hi there.

 

I've made some changes to your line settings which should help.

Can you let us know if you see an improvement within 24 hours?

 

 

@sisterray

Line tests aren't finding any issues, your router is in sync at 76mbps

How are things since the weekend?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
sisterray
Newbie
Posts: 4
Registered: 16-09-2017

Re: BB speed less than dial up - no reporting method?

It all started working again later on Saturday. I don't think it was my line, as there were a lot of reports from across the country about broadband speed on Saturday

Plusnet Help Team
Plusnet Help Team
Posts: 4,071
Thanks: 852
Fixes: 208
Registered: 21-04-2017

Re: BB speed less than dial up - no reporting method?

Yeah that's what I suspected.

Happy to hear it's back to normal now.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team