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BB slow all day 2Mbps all day.

diaboloseven
Newbie
Posts: 6
Registered: 07-04-2014

BB slow all day 2Mbps all day.

Please tell me why this should  be so ?  nothing change this end ?
9 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: BB slow all day 2Mbps all day.

Please provide the information requested here http://community.plus.net/forum/index.php/topic,96155.0.html
and welcome to the forums - hopefully we can help
diaboloseven
Newbie
Posts: 6
Registered: 07-04-2014

Re: BB slow all day 2Mbps all day.

History from Plusnet speed tester.
IP and ID removed for security

<?xml version="1.0" encoding="UTF-8"?>
-<test>
-<result ip="" id=""> <time>1396881841</time> <download>2147</download> <upload>325</upload> -
<result ip="" id=""> <time>1396882103</time> <download>9314</download> <upload>352</upload> </result>
-<result ip="" id=""> <time>1396882192</time> <download>2318</download> <upload>369</upload> </result>
-<result ip="" id=" <time>1396883179</time> <download>970</download> <upload>368</upload> </result>
-<result ip="" id=""> <time>1396883341</time> <download>2216</download> <upload>359</upload> </result>
-<result ip=" id=""> <time>1396884090</time> <download>2830</download> <upload>349</upload> </result> </test>
diaboloseven
Newbie
Posts: 6
Registered: 07-04-2014

Re: BB slow all day 2Mbps all day.

You do realise the total annoying Irony of asking somone with dead slow BB speed to use internet to access more pages and reports Huh Smiley
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: BB slow all day 2Mbps all day.

There would be no problem whatsoever in providing the information requested with the speeds you are reporting
However if you don't want to do that just report a speed fault here https://faults.plus.net
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: BB slow all day 2Mbps all day.

What speeds do you get at http://speedtest.btwholesale.com?
The Speed Tester on our website isn't producing accurate results at the moment.
Chris Pettitt
Cloud Environments Engineer
diaboloseven
Newbie
Posts: 6
Registered: 07-04-2014

Re: BB slow all day 2Mbps all day.

Plusnet giving average of 4000kbps download for most of today.
BT as per attachment.
BB speedchecker is 8Mb/s
having trouble understanding what my speed should be exactly as per my contract.
Moderator
Moderator
Posts: 26,172
Thanks: 1,322
Fixes: 58
Registered: 14-04-2007

Re: BB slow all day 2Mbps all day.

Duplicate post caused by Forum software removed.

Customer and Forum Moderator.

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: BB slow all day 2Mbps all day.

Hi,
Can you please explain how you've got your connection set up. Are you connected via Ethernet or Wireless?
If Wireless, would you be able to try the tests via Ethernet, just so we can rule out a Wireless Issue?
Your Speed Estimates are 11Mb for your line, so we're looking to try and get your speeds up to around that figure.
Chris Pettitt
Cloud Environments Engineer
diaboloseven
Newbie
Posts: 6
Registered: 07-04-2014

Re: BB slow all day 2Mbps all day.

Thanks Chris,
i will try with ethernet. as I am  Wi Fi in the house.