BB reboots when using the phone.
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Re: BB reboots when using the phone.
05-03-2013 10:03 AM
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Re: BB reboots when using the phone.
05-03-2013 8:41 PM
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Re: BB reboots when using the phone.
06-03-2013 12:55 PM
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Re: BB reboots when using the phone.
06-03-2013 3:22 PM
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Just asked our faults team to look into this for you, hoping you'll get an update on the ticket shortly.
Re: BB reboots when using the phone.
07-03-2013 1:26 PM
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Re: BB reboots when using the phone.
07-03-2013 1:32 PM
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Quote Yet another day and no show from engineers
Hi, I'm not aware that we'd booked an engineer visit for you, although I am aware that some external engineering tasks were due to be done.
I'll take a further look into this with our faults team now for you.
Adam
EDIT: Just speaking to BTW now, an engineer did go out yesterday and rejumpered the line at the junction box as the previous work done didn't appear to be up to scratch to them. Following that pair quality tests didn't indicate any issues and the fault was closed.
I can see you've had an 18hr connection since but bearing in mind you've had longer connections during the time this fault has been evident I'd suggest we monitor the uptime of the connection for a few days:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13626645969806.png"/>
Re: BB reboots when using the phone.
07-03-2013 3:52 PM
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All I keep getting is conflicting information - One person says the job is still open and needs yet another engineer whilst another says it's closed and no fault found and now I've just been told a new fault will have to be raised. You can bet your bottom dollar they will go over the same checks and fail to do the obvious and recheck what the bod did on Monday to cause the fault. It does make me livid when nobody listens to how the fault started and keeps looking else where. And of course at each stage it's wait 48 to 72 hours. It does not take Brain of Britain that if you do something and it goes wrong you go back and check what you have done. Obviously to complicated for BTO ot Plusnet.
Re: BB reboots when using the phone.
07-03-2013 4:04 PM
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Let me clarify, an engineer did re jumper the line at the junction box yesterday, I'm aware that some similar work has been done on Monday, I'm not aware of the precise details of that work but I'm happy to dig further for you if needed.
The fault report was indeed closed by out suppliers after this work yesterday, that isn;'t something that we wanted, however I understand this is now a speed issue rather than a concern about an intermittent connection so we can raise a new fault report as a speed issue for you.
The other Adam you spoke to on the phone was a bit confused by this as it wasn't reflected on the ticket and I did my best to clarify the same for him.
Re: BB reboots when using the phone.
08-03-2013 11:49 AM
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Re: BB reboots when using the phone.
08-03-2013 12:38 PM
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I've just chased this up and it seems an engineer has now gone out and tested the pair, which is testing alright:
"jnt remade in the jf6 on the jcn of cypress rd and walnut drive, old joint was a heat shrink wack200 , recrimped the eu pr and the digital noise testing ok to this point. not confirmed ok with the eu but line is pq testing ok "."
We'll keep on at this for you.
Re: BB reboots when using the phone.
08-03-2013 12:52 PM
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