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B.B. very slow loading pages laptop and desktop and youtube buffers

glesgajohn
Rising Star
Posts: 137
Fixes: 1
Registered: 07-10-2015

B.B. very slow loading pages laptop and desktop and youtube buffers

Hi I am and have been having probs again with my B.B. i have done speed tests on desktop and laptop

my speed returns

DWNLD 6.28---UPLOAD=0.36----PING= 63.00

Iwas  having dissconection probs and the plusnet guy turned speed down since then I can not browse the net at any reliable speed ( pages dont load ) and my youview box buffers when waching IPlayers , it even buffers on YOUTUBE.

can someone please check my line B.B. supply and check to find the fault

cheers

ALSO enclosed SUMMERY from statistics xdsl

thanx

 

Statistics -- xDSL

 

 
Mode: ADSL_2plus    
Traffic Type: ATM    
Status: Up    
Link Power State: L0    
 
  Downstream Upstream    
Line Coding(Trellis): On On    
SNR Margin (1 dB): 5.9 29.3    
Attenuation (1 dB): 39.0 24.0    
Output Power (1 dBm): 0.0 12.6    
Attainable Rate (Kbps): 8528 1120    
 
  Path 0   Path 1  
  Downstream Upstream Downstream Upstream
Rate (Kbps): 8502 445 0 0
 
MSGc (# of bytes in overhead channel message): 61 69 0 0
B (# of bytes in Mux Data Frame): 254 13 0 0
M (# of Mux Data Frames in FEC Data Frame): 1 1 0 0
T (Mux Data Frames over sync bytes): 1 1 0 0
R (# of check bytes in FEC Data Frame): 0 0 0 0
S (ratio of FEC over PMD Data Frame length): 0.9559 0.9333 0.0 0.0
L (# of bits in PMD Data Frame): 2134 120 0 0
D (interleaver depth): 1 1 0 0
Delay (msec): 0 0 0.0 0.0
INP (DMT symbol): 0.00 0.00 0.0 0.0
 
Super Frames: 0 0 0 0
Super Frame Errors: 5601 244 0 0
RS Words: 0 1383354 0 0
RS Correctable Errors: 0 0 0 0
RS Uncorrectable Errors: 0 0 0 0
 
HEC Errors: 28632 90 0 0
OCD Errors: 667 0 0 0
LCD Errors: 667 0 0 0
Total Cells: 1679961568 987442872 0 0
Data Cells: 519145734 46981274 0 0
Bit Errors: 0 9071 0 0
 
Total ES: 4522 219    
Total SES: 10 0    
Total UAS: 53 53    
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,094
Thanks: 153
Fixes: 55
Registered: 27-04-2007

Re: B.B. very slow loading pages laptop and desktop and youtube buffers

Hi there,

 

I can see from the subsequent responses to ticket 131447290 that the issue appears to be resolved. Do let me know if you're still experiencing issues though.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team