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Awful, awful speeds since 'upgrade' to 21CN

mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Awful, awful speeds since 'upgrade' to 21CN

Does everything here look ok to the tech guru's  Wink
I was getting the full 8MB line on ASDLMAX, now i get 2MB (ishj)
18 REPLIES
niko
Grafter
Posts: 199
Registered: ‎30-01-2012

Re: Awful, awful speeds since 'upgrade' to 21CN

try running the bt speed tester
my broadband tester is not working properly at the moment
mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Re: Awful, awful speeds since 'upgrade' to 21CN

Bt Speed Tester doesnt work either  Huh
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Awful, awful speeds since 'upgrade' to 21CN

Forget speed tests - your problem is sync speeds which are awful.
Please connect the router to the test socket (behind the master socket removable bit) with nothing else connected and report the stats again
Which model Belkin Router is it
niko
Grafter
Posts: 199
Registered: ‎30-01-2012

Re: Awful, awful speeds since 'upgrade' to 21CN

well spotted i missed that ,
if there was an 8meg sync on adslmax i doubt its the house  wiring
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Awful, awful speeds since 'upgrade' to 21CN

There are several possibilities varying from BT screwed up the move to 21CN/ADSL2+ through to a filter going wrong or the router not supporting ADSL2+
It is always necessary to carry out the test socket bit first before raising a fault.
mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Re: Awful, awful speeds since 'upgrade' to 21CN

I restarted the router, for the umpteenth time and now get this!!!  Perhaps i jumped the gun complaining too early Lips are sealed
Still, i thought i'd get better than the 8MB i had before with this 'upgrade to 20MB'
mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Re: Awful, awful speeds since 'upgrade' to 21CN

Its a VERY old belkin router but Jo said i wouldnt need to change it. There is no way it supports ADSL2
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Awful, awful speeds since 'upgrade' to 21CN

You will need to wait for the Plusnet profile to increase - if it doesn't it can be kicked on Monday
I do however recommend getting a new router (via Plusnet or buying one) as the lack of support for ADSL2 may well be part of or indeed all of the problem
mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Re: Awful, awful speeds since 'upgrade' to 21CN

I think i'll buy one as sadly* i think i may be leaving plusnet shortly and dont want to be tied for a year  Embarrassed

*my girlfriend will be moving in and she is tied to a sky contract (tv,phone & broadband)
Community Veteran
Posts: 26,744
Thanks: 954
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Registered: ‎10-04-2007

Re: Awful, awful speeds since 'upgrade' to 21CN

mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Re: Awful, awful speeds since 'upgrade' to 21CN


Still not getting anything above 8MB with new ADSL2+ router
ADSL Link Downstream Upstream
Connection Speed 20860 kbps 1184 kbps
Line Attenuation 15.0 db 2.8 db
Noise Margin 4.1 db 6.2 db
matt_2k34
Grafter
Posts: 1,300
Registered: ‎09-07-2007

Re: Awful, awful speeds since 'upgrade' to 21CN

i would imagine either the BT IP profile is still capped at 7150 or the PN one is (which is Here)
That should update in (up to around) 3 days - keep the router sync'd (no reboots or turning it off) - if the BT one has sped up its normally 12 hours from then for PN to follow suit Smiley -- unless a member of staff prods it for you.
The BT speedtester should give you the IP profile when you get the results of the test Smiley
Regards
mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Re: Awful, awful speeds since 'upgrade' to 21CN

If a Plusent supremo could intervene and check that would be just peachy  Grin
dfunked
Grafter
Posts: 182
Thanks: 5
Registered: ‎15-10-2011

Re: Awful, awful speeds since 'upgrade' to 21CN

Quote from: Matt_2k34
That should update in (up to around) 3 days - keep the router sync'd (no reboots or turning it off) - if the BT one has sped up its normally 12 hours from then for PN to follow suit Smiley -- unless a member of staff prods it for you.

There's a bit of a problem at the moment with plusnet profiles not matching up automagically;
http://community.plus.net/forum/index.php/topic,101517.128.html
Sorry to say it, but it looks like the OP jumped the gun a bit and unnecessarily bought a new router when the plusnet profile just needed a bump...