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Awful Service Constantly Freezing And Soooooooooooooooooooooooo Slowwwwwwwwww!

rxel
Newbie
Posts: 3
Registered: 19-10-2016

Awful Service Constantly Freezing And Soooooooooooooooooooooooo Slowwwwwwwwww!

Why is the service so [-Censored-] recently!

For many weeks now it has been awful.
I signed for unlimited broadband but it does nothing but freeze and fail to load.
I shut the box down but it makes no difference.
I'm going to stop payment and get another service that isn't part of BT's [-Censored-] empire and run on their lines!

Moderator's note by Mike (Mav): All caps title removed as per Forum rules.

2 REPLIES
ONeill1
Grafter
Posts: 32
Registered: 19-10-2016

Re: Awful Service Constantly Freezing And Soooooooooooooooooooooooo Slowwwwwwwwww!

I would suggest posting router stats to see whats up first, also try running routerstats from here

http://www.vwlowen.co.uk/internet/files.htm

 

Let it plot your SNR and sync speed, to see if you have any spikes.

Plusnet Help Team
Plusnet Help Team
Posts: 17,638
Thanks: 623
Fixes: 159
Registered: 05-04-2007

Re: Awful Service Constantly Freezing And Soooooooooooooooooooooooo Slowwwwwwwwww!

I'm sorry to hear that you're having problems with your service. I've looked over your account and can't see you've ever asked us to look in to any faults or problems? Unfortunately unless you advise you're having issues there's little we can do to help.

Can you run through the troubleshooting here and let us know how you get on http://www.plus.net/support/broadband/bbfaults/

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team