Awful Service Constantly Freezing And Soooooooooooooooooooooooo Slowwwwwwwwww!
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Awful Service Constantly Freezing And Soooooooooooooooooooooooo Slowwwwwwwwww!
on 19-10-2016 4:29 PM - last edited on 19-10-2016 4:45 PM by Mav
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Why is the service so [-Censored-] recently!
For many weeks now it has been awful.
I signed for unlimited broadband but it does nothing but freeze and fail to load.
I shut the box down but it makes no difference.
I'm going to stop payment and get another service that isn't part of BT's [-Censored-] empire and run on their lines!
Moderator's note by Mike (Mav): All caps title removed as per Forum rules.
Re: Awful Service Constantly Freezing And Soooooooooooooooooooooooo Slowwwwwwwwww!
19-10-2016 6:57 PM
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I would suggest posting router stats to see whats up first, also try running routerstats from here
http://www.vwlowen.co.uk/internet/files.htm
Let it plot your SNR and sync speed, to see if you have any spikes.
Re: Awful Service Constantly Freezing And Soooooooooooooooooooooooo Slowwwwwwwwww!
20-10-2016 12:01 PM
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I'm sorry to hear that you're having problems with your service. I've looked over your account and can't see you've ever asked us to look in to any faults or problems? Unfortunately unless you advise you're having issues there's little we can do to help.
Can you run through the troubleshooting here and let us know how you get on http://www.plus.net/support/broadband/bbfaults/
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