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Awful Awful Latency.

psjkeyview
Newbie
Posts: 6
Registered: ‎27-12-2013

Awful Awful Latency.

I did a speed test and was returned with a delay of 617m/s. The internet speed has never been great but this is unusable. What has happened?
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 5,282
Thanks: 610
Fixes: 5
Registered: ‎04-04-2007

Re: Awful Awful Latency.

Can you do a speed test at http://speedtest.btwholesale.com and paste out the results here?  Thanks.
If looks like we've got the wrong speed profile on our side which might be causing it.
Kelly Dorset
Broadband Service Manager
psjkeyview
Newbie
Posts: 6
Registered: ‎27-12-2013

Re: Awful Awful Latency.

WOW thats totally changed! back to normal thanks a lot. down to 41m/s thanks!