Aware of competition? Hope customer will not notice.

[#1]

This is what I tried to PM you:

Quote

Plusnet can't think it's Market 1. I've just tried a new line order for myself on the Mere exchange: Today's payment Unlimited broadband (First month)    £17.49 Promotional discount (for 12 months)    - £7.50 Plusnet Protect powered by McAfee (First month)    Included Router P&P    £5.99 Line rental (First month)    £15.95 Installation charge    £49.99 Weekends (First Month)    Included Voicemail (1571) (First month)    Included Today's total    £81.92 Monthly payment Unlimited broadband    £17.49 Promotional discount (for 12 months)    - £7.50 Plusnet Protect powered by McAfee    Included Line rental    £15.95 Weekends    Included Voicemail (1571)    Included Monthly total    £25.94 Contract    12 months

[#2]

Does the BT include any calls (e.g. evenings & weekends)?

[#3]

okay thanks - did you use the postcode that I sent?

[#4]

@ jelv, it Includes weekend calls
Regards
Mike

[#5]

Quote from: petecov44

okay thanks - did you use the postcode that I sent?

No, I used my own which is definitely Market 1.
The exchange for the postcode you sent shows TalkTalk on SamKnows so there's a good chance it's in market B on the new classification.

[#6]

Wel if it is then I need to ring PN as they are still charging £22,49 for ADSL!
I appologise Mike, I was simply going on this which is their next door neighbour's house number
http://prntscr.com/4q94uy
Everything says Market 1 and even when FTTC hits end of the year it probably still won't change.

[#7]

@ petecov44 No worries

[#8]

OK - full comparison for my own (market 1) address attached.

[#9]

Cost summary without line rental saver (but still including evening & weekends) attached.

[#10]

Quote from: I

@ petecov44 No worries

at least he could have it at that if he agreed to another 12 months. Luckily now we have our own access he's having it at wholesale price which is much less than that anyway . I did try to change my dads in his account and PN want that 25 from him like you said jelv, so why are they offering it for £18 - this is what gets me mad and is part of the reason I stumped up to get BTW access.

[#11]

Quote from: petecov44

Yes - and all I am doing is pointing out that, according to PN's live ordering system - they it's not. Market 1 On 12 Month Contract PN broadband 2.50 Line Rental 15.95 = 18.44 BT broadband 5.00 Line Rental 15.99 = 20.99 What can't speak can't lie etc..

Corrected figures:
Market 1 On 12 Month Contract with like for like call plan
PN broadband 9.99 Line Rental 15.95 Evenings & weekends 2.00 = 27.94
BT broadband 5.00 Line Rental 15.99 = 20.99

[#12]

Corrected figures:
Market 1 On 12 Month Contract with like for like call plan
PN broadband 9.99 Line Rental 15.95 Evenings & weekends 2.00 = 27.94
BT broadband 5.00 Line Rental 15.99 = 20.99

Like I said, I was going on what the live PN ordering system was giving me at the time. it's a dam mystery as to why the price 3 feet to the left is £7 a month more than 3feet to the right.
jim:quote

[#13]

Have you checked whether your exchange is Market A or Market B as the new products use that definition and not the Market 1,2,3 ones

[#14]

How would I find that out? Don't PN charge the same? If it's a B and they are still charging him for the A they will be finding a claim against them for overcharging. He's moving anyway
If a customer does not keep on top and get the best deal it's their doing but if the exchange classification changes then how is the customer meant to know that? and that's wrong if charging is not automatically changed

[#15]

This is one post where it was stated http://community.plus.net/forum/index.php/topic,116477.msg1114478.html#msg1114478
I haven't bothered digging back to find the source
Note that you actually posted in that thread where it was being discussed and complained about it