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Awaiting connection having received router

Kroos
Newbie
Posts: 4
Registered: ‎18-02-2023

Awaiting connection having received router

Received router on Tuesday, text message said phone line will be connected by midnight Friday 20th and they will text me again when broadband is ready. Do not do anything until I receive notification.
Have heard nothing, desperate for BB for work, am clinically vulnerable and if I run out of data on my phone I am worried may not be able to get help if I need it - and only chose plus net as said installation would be 7 - 10 days. Exceeded that already.
7 REPLIES 7
jab1
Legend
Posts: 17,004
Thanks: 5,445
Fixes: 253
Registered: ‎24-02-2012

Re: Awaiting connection having received router

@Kroos Have you  received a confirmed connection date/ is your phone working?

Friday 20th of which month - certainly not February?

John
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Awaiting connection having received router

Hey there @Kroos I'm sorry about the lack of the communication. I will send you a PM to get your username so we can look into this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Kroos
Newbie
Posts: 4
Registered: ‎18-02-2023

Re: Awaiting connection having received router

Is [Removed] not my user name?

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).
Kroos
Newbie
Posts: 4
Registered: ‎18-02-2023

Re: Awaiting connection having received router

Not using landline so don’t have a phone to plug into it to check
Kroos
Newbie
Posts: 4
Registered: ‎18-02-2023

Re: Awaiting connection having received router

Yes 20 February
jab1
Legend
Posts: 17,004
Thanks: 5,445
Fixes: 253
Registered: ‎24-02-2012

Re: Awaiting connection having received router

That is Monday, but @willcutforth is now on the case...

John
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Awaiting connection having received router

Superman (DC Extended Universe) - Wikipedia

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team