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Awaiting Broadband Connection

foolishmrt
Dabbler
Posts: 15
Registered: 14-04-2011

Awaiting Broadband Connection

Hi there.
I am cuently waiting on my broadband being onnected.  I am using a D-Link 2640r.  I have input the username and password details into the router and the DSL light is now green. 
Internet light is currently red, any chance of an earlier activation so I can get myself onto Xbox live again?
Many thanks
FoolishMrT  Grin
10 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Awaiting Broadband Connection

HI foolishmrt,
If I activate your account manually then your billing would start straight away. It's not guaranteed to work and no faults can be raised until the order is completed on the BT systems. If that's ok then I'll go ahead.
Jojo Smiley
foolishmrt
Dabbler
Posts: 15
Registered: 14-04-2011

Re: Awaiting Broadband Connection

Jojo,  thanks that would be great. 
My bank account shows that you have already taken firsts months payment from the account, so go ahead!
Much appreciated!
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Awaiting Broadband Connection

No worries, I'll get onto it Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Awaiting Broadband Connection

OK, you should be able to connect now Smiley
foolishmrt
Dabbler
Posts: 15
Registered: 14-04-2011

Re: Awaiting Broadband Connection

You're a star, thank you! Smiley
foolishmrt
Dabbler
Posts: 15
Registered: 14-04-2011

Re: Awaiting Broadband Connection

Sad doesn't seem to have worked. All the login details correct but still have the red internet light.  Would this mean I need to wait or is there something else I can do at my end?

Also, the router tells me the download capability is jut 576kbps.  Is this right?
foolishmrt
Dabbler
Posts: 15
Registered: 14-04-2011

Re: Awaiting Broadband Connection

any update for me?  thinking about trying another router, you think this may help?
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Awaiting Broadband Connection

Hi foolishmrt,
have you managed to sort it out?
Jojo Smiley
foolishmrt
Dabbler
Posts: 15
Registered: 14-04-2011

Re: Awaiting Broadband Connection

Hello, yes i got home on Friday night and it was all up and running. 
So happy and very impressed with the speed (so far).  I live close to the telephone exchange so I reckon it could be better but for now it is much fast than AO(Hel)L. 
Thanks for all the help.
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Awaiting Broadband Connection

Thanks for letting us know, I'll pass that on to Jojo
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team