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Authentication failure
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- Re: Authentication failure
Authentication failure
10-11-2014 4:30 PM
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Looking through the forums, this is a common problem with new customers that needs addressed (and I am the latest victim)
Both my phoneline and broadband have been transferred from SKY today in line with the email I received stating today would be the day.
My router/modem is now connecting to plusnet and DSL synching up fine - (it even appears to have downloaded my user id/password from plusnet) but I cannot use it because of an authentication failure.
Response from PlusNet is that my order is for tomorrow and will be complete by midnight tomorrow.
As the connection has clearly been changed is it that difficult to activate an account? And wouldn't these problems be solved by activating accounts a little time in advance of the expected connection?
Both my phoneline and broadband have been transferred from SKY today in line with the email I received stating today would be the day.
My router/modem is now connecting to plusnet and DSL synching up fine - (it even appears to have downloaded my user id/password from plusnet) but I cannot use it because of an authentication failure.
Response from PlusNet is that my order is for tomorrow and will be complete by midnight tomorrow.
As the connection has clearly been changed is it that difficult to activate an account? And wouldn't these problems be solved by activating accounts a little time in advance of the expected connection?
Message 1 of 6
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Re: Authentication failure
10-11-2014 4:33 PM
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Whilst we can activate accounts early, we don't do it by default as this also means starting to charge the account early. I'm going to activate your account now so you should be able to get online shortly assuming the order has completed.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 6
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Re: Authentication failure
10-11-2014 4:46 PM
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Thanks for your help Chris - up and running immediately.
Just a pity this didn't happen automatically or get resolved through the traditional support channels.
Just a pity this didn't happen automatically or get resolved through the traditional support channels.
Message 3 of 6
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Re: Authentication failure
11-11-2014 7:00 PM
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I'm also facing the exact same issue. Can someone please activate my internet?
Message 4 of 6
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Re: Authentication failure
11-11-2014 7:25 PM
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Message 5 of 6
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Re: Authentication failure
11-11-2014 8:30 PM
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Excellent. It's working now. Thanks!
Message 6 of 6
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