Authentication Fault
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- Re: Authentication Fault
Authentication Fault
13-10-2014 1:28 PM
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Thanks for any help!
Stephen
Re: Authentication Fault
13-10-2014 1:42 PM
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Welcome to the forums.
Just to be clear, am I correct in concluding that you have just moved your service from one property to a new one and you have never before connected to the PlusNET service at the new address?
With the title given, in the current circumstance of the weekend's major outage, there is a risk that this thread might be associated with that issue and you might be advised that you need to power down the router and wait.
It is more than likely that the account has not yet been activated on / associated with the new line.
Hopefully this is something which CRT (PlusNET staff) will address in a jiffy!
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Authentication Fault
13-10-2014 2:48 PM
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Although your account is active, the broadband potion hadn't been enabled.
I've sorted this now and you should be able to connect. I'm just looking into why you had the problem in the first place.
Tony
Re: Authentication Fault
13-10-2014 2:48 PM
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Re: Authentication Fault
13-10-2014 2:51 PM
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Re: Authentication Fault
13-10-2014 3:04 PM
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Quote from: plusnettony the broadband potion hadn't been enabled.
I've often suspected that the internet involved a bit of magic but never previously realised that witchcraft was involved.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Authentication Fault
13-10-2014 3:19 PM
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Re: Authentication Fault
13-10-2014 9:43 PM
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Stephen
Re: Authentication Fault
14-10-2014 9:53 AM
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