Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Attn: PlusNet Support - How to restart broadband activation with PlusNet
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Attn: PlusNet Support - How to restart broadband a...
Attn: PlusNet Support - How to restart broadband activation with PlusNet
11-10-2007 10:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
Back in March I ordered PlusNet broadband for my mother-in-law and, despite initial checks all OK, it came back (from BT as I understand) as uneconomic to provide the service. At the time I thought this odd as there was no-fibre involved and she lives in a town. Anyway, I wasn't getting anywhere so I gave up.
However, I was down with my mother-in-law at the weekend and chatting to one of her neighbours they ordered and received broadband at around the same time and they said that they'd tried to sign-up with one provider, got the same answer, and then signed-up with BT Broadband and got the service!
So I thought I'd try again. However, I'm not sure how to do this as the old activation attempt hasn't been deleted when so when I try to pick a broadband product now, it asks me if I want to "Change My Product". Is this what I want to do? Will this kick-off having another go at getting broadband for her?
I appreciate I could create a completely new order by using a new PlusNet account name but she'd like to keep the same account name that I started to setup for her before. The account name is chriscox.
Can you advise how I go about trying to get broadband enabled on her account again please.
Thank-you!!
Back in March I ordered PlusNet broadband for my mother-in-law and, despite initial checks all OK, it came back (from BT as I understand) as uneconomic to provide the service. At the time I thought this odd as there was no-fibre involved and she lives in a town. Anyway, I wasn't getting anywhere so I gave up.
However, I was down with my mother-in-law at the weekend and chatting to one of her neighbours they ordered and received broadband at around the same time and they said that they'd tried to sign-up with one provider, got the same answer, and then signed-up with BT Broadband and got the service!
So I thought I'd try again. However, I'm not sure how to do this as the old activation attempt hasn't been deleted when so when I try to pick a broadband product now, it asks me if I want to "Change My Product". Is this what I want to do? Will this kick-off having another go at getting broadband for her?
I appreciate I could create a completely new order by using a new PlusNet account name but she'd like to keep the same account name that I started to setup for her before. The account name is chriscox.
Can you advise how I go about trying to get broadband enabled on her account again please.
Thank-you!!
Message 1 of 3
(1,146 Views)
2 REPLIES 2
Re: Attn: PlusNet Support - How to restart broadband activation with PlusNet
11-10-2007 10:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Dave,
I've just tried to give you a ring but unfortunately was presented with an answer phone.
I'm more than happy to get this order replaced if you want me to do so. I'll also raise myself a ticket on the account so that I can keep on top of the order progress.
Let me know if you want me to proceed and I'll crack on with it.
I've just tried to give you a ring but unfortunately was presented with an answer phone.
I'm more than happy to get this order replaced if you want me to do so. I'll also raise myself a ticket on the account so that I can keep on top of the order progress.
Let me know if you want me to proceed and I'll crack on with it.
Message 2 of 3
(283 Views)
Re: Attn: PlusNet Support - How to restart broadband activation with PlusNet
11-10-2007 11:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for that James - I'll PM you my phone number and the details.
Thanks, David.
Thanks, David.
Message 3 of 3
(283 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Attn: PlusNet Support - How to restart broadband a...