Atrocious speeds with fibre
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Atrocious speeds with fibre
20-04-2013 1:50 PM
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But here's the bad part, since yesterday i have now been getting speeds at around 2.5 down and 7 up!!, that's worse than my old broadband. Please can someone from Plusnet look into this for me as this is atrocious. Poor customer service this whole month with you and now this.
Re: Atrocious speeds with fibre
20-04-2013 2:07 PM
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I'm really sorry to hear that you've got such low Fibre speeds.
I'm just going to take a look at things for you, I'll report back shortly.
Re: Atrocious speeds with fibre
20-04-2013 2:19 PM
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Re: Atrocious speeds with fibre
20-04-2013 2:53 PM
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Re: Atrocious speeds with fibre
20-04-2013 3:06 PM
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Resetting the router seems to have worked and getting 35 down 16 up.
Just another quick question though, will i see my estimated speed of 75 after the 10 day period?
Re: Atrocious speeds with fibre
20-04-2013 3:21 PM
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Would you be able to connect your laptop/computer directly into the modem as shown here: https://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindow... ?
I'm just wondering if bypassing the router improves things for you. If it regardless of the results, it'll give us something to work on.
Re: Atrocious speeds with fibre
20-04-2013 3:55 PM
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Re: Atrocious speeds with fibre
20-04-2013 4:01 PM
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There are many factors that could make a wireless connection slower than a wired one.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Atrocious speeds with fibre
20-04-2013 4:09 PM
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Re: Atrocious speeds with fibre
20-04-2013 4:12 PM
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Re: Atrocious speeds with fibre
20-04-2013 4:16 PM
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Re: Atrocious speeds with fibre
20-04-2013 4:20 PM
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Post the results back and we'll be able to advise.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Atrocious speeds with fibre
20-04-2013 4:30 PM
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Re: Atrocious speeds with fibre
20-04-2013 4:37 PM
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Is the card/dongle in your PC Wireless N or G ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Atrocious speeds with fibre
20-04-2013 4:40 PM
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