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At 128k after upgrade.

balkce
Dabbler
Posts: 10
Registered: 06-10-2007

At 128k after upgrade.

Hi again,
I've upgraded to the BYOW Option 4 late last night, and after a couple of hours the speed went up as normal. However, now I'm experiencing low speeds again.
Was the speed boost yesternight just a glitch? How long does it normally take to recover normal speed after an upgrade? I remember that when I first upgraded from Option 2 to Option 3 it only took a couple of hours.
Thanks.
Caleb
9 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: At 128k after upgrade.

Hi there,
I've tried making some minor changes to your account.  Can you try rebooting and see if it improves your speed at all?
balkce
Dabbler
Posts: 10
Registered: 06-10-2007

Re: At 128k after upgrade.

Ok. Rebooting now...
balkce
Dabbler
Posts: 10
Registered: 06-10-2007

Re: At 128k after upgrade.

Done, rebooting. And, no, I'm afraid that speed test are still under 128k.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: At 128k after upgrade.

OK. Thanks.
I'm going to raise a ticket to Dave Tomlinson who will be able to change your ellacoya profile.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Re: At 128k after upgrade.

Should be correct now, although you may need to disconnect/reconnect again, if not can you run the BT Speedtest just to double check the result there please?
http://www.plus.net/support/broadband/troubleshooting/bt_speed_tester.shtml
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Re: At 128k after upgrade.

Just took a few minutes to filter through but it all shows correctly now on our side, if it hasn't already taken effect then it will when you disconnect/reconnect.
balkce
Dabbler
Posts: 10
Registered: 06-10-2007

Re: At 128k after upgrade.

Sorry for taking so long in replying back. Work, work, work.
Thanks for the ticket you raised; I raised one myself, but I think it was misunderstood. Anyway, the speed is back up to normal, thanks a lot.
It is really nice to have this kind of support. I've been asked quite a lot of the cost of my broadband and it has raised some eyebrows. However, they have raised mine when I see the hell they have to go through in tech support and connection quality; hence the keyword "cheap" broadband.
I feel that it's money well spent, for a change. Thanks.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: At 128k after upgrade.

Quote
I feel that it's money well spent, for a change. Thanks.

Don't forget you can actually make money from us too Wink
http://www.plus.net/referrals/offer.shtml
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
pcoventry76
Grafter
Posts: 950
Registered: 27-08-2007

Re: At 128k after upgrade.

I also believe in the way plusnet approaches the whole customer service area to be a breath of fresh air.
Having 24/7 live support and also incorporating it into the system that PlusNet has means the customer never feels alone, it's one thing having to ring expensive or PR numbers, but when PlusNet decided to start to offer a geographical number it signaled to me that PlusNet were truely putting the customers first, most companys WANT to make money from you that's WHY they have 0845 and 0870 numbers, and while i appreciate moons ago PN also did this, the fact they removed the barrier for alot of customers showed, to me anyway, their true commitment

I've phoned at 3am and been dealt with - it's truely amazing and at the end oft eh day the customer is king, it's just another tools PlusNet have in their batlte to become the best ISP in the UK - although clearly they have already achieved this.