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Ask the Boss - Answers discussion thread

Community Veteran
Posts: 3,789
Registered: 08-06-2007

Ask the Boss - Answers discussion thread

Please direct all discussion over the answers posted by Anthony in this thread.
Many thanks
B.
167 REPLIES
Superuser
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Re: Ask the Boss - Answers discussion thread

Thanks for the fairly full (and frank Cheesy) set of responses that you've just posted Anthony.
I've only had a quick scan through so far, but they do look to answer the questions as posed.  Certainly looking forward to your increased posting in the Forum promise and particularly happy with the plans to improve the interaction with PUG.
Looking forward to working with you and the team on the new initiatives
Maurice
(PUG chairman)
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Re: Ask the Boss - Answers discussion thread

Interesting to see that the 0845 numbers for support will be free to PN telephone customers at all times, useful marketing ploy.
(Except for me on BT anytime where they are free anyway  Smiley )

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
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Registered: 01-08-2007

Re: Ask the Boss - Answers discussion thread

I, too, would like to thank Anthony for his frank answers to the questions.  As he says he does read the forums I'm sure it would be appreciated if he popped in from time to time with a response when a policy topic, or similar, has been posted.
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Re: Ask the Boss - Answers discussion thread

I am very happy to be proved wrong about this Smiley and would like to thank Anthony for his time in answering our questions.
I also hope he continues to visit here and respond to the inevitable Wink Smiley
BTW Welcome to the Forum Anthony Smiley

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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
scootie
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Re: Ask the Boss - Answers discussion thread

Smiley nice to see there not all vague answers.
just had quick scan and looks like he's chucked some meaty bones to he's pack of dogs Grin
Community Veteran
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Re: Ask the Boss - Answers discussion thread

Mr Vollmer, Thank you for your reply to our questions. It was pleasing to see that you have taken on board the comments in a positive way and recognise the opportunity for improvements for both the customers and the company.
I too would welcome you participation in the community.
You would be well advised to get these guys here on your side, it will be good for you and for plusnet
198kHz
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Re: Ask the Boss - Answers discussion thread

Hi Anthony - welcome to the forum!  Smiley  Your apology for lateness is accepted.  Wink
I consider the answers to our questions to be as full and frank as one could reasonably expect; certainly I am satisfied with the answers to my own questions - thank you.
Remeber you are unique - just like everyone else
Community Veteran
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Re: Ask the Boss - Answers discussion thread

Good to hear from you Anthony and thank you for your detailed and frank answers. Smiley  Good to hear also that you will be popping into the forums occasionally. 
Community Veteran
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Re: Ask the Boss - Answers discussion thread

Thanks Anthony, the replies are welcome, lets hope this becomes the basis for a discussion with your customers.
SW.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Laser
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Re: Ask the Boss - Answers discussion thread

Thanks for giving proper and considered answers. It looks so much better than a lot of marketing-speak! Tongue
My main concern with what's written is the number of times the word "growth" appears... The corporate owners of the company I work for use the term a lot and I have come to associate it with "blinkered focus on overly specific statistics resulting in poor treatment of employees, customers and products". I hope that wont be the case with PN. Lips are sealed
VileReynard
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Re: Ask the Boss - Answers discussion thread

Oh dear!
More than a month of waiting for this anodyne piece.
Very long on content - but lacking in any real substance.
e.g
Quote
Phorm / Webwise
Are there any plans to use Phorm (Webwise) or any other kind of advertising revenue money maker technology to the Plusnet network? And if so would some of the profit be used to offer lower monthly bills to PN broadband customers?

Currently we have no plans to implement Webwise or any similar technology.
Why not an undertaking to protect the privacy of Plusnet's customers?
Quote
What numbers can you give us to demonstrate that the new products are working?
How does the take up of the new products by new customers compare to expectations? - not answered
Has there been any significant change in the number of referrals since 17 Feb? - vague answer
Has there been any significant change in the number of new sign-ups since 17 Feb? - answered
How many Plusnet customers are there currently, and what figure do you expect/hope for a year from now? - answered
How does the take up of the new products compare from existing customers before and after the reduction on contract length from 18 months to 12 months? - not answered

Quote
Key reason behind moving away from the 0114 number was operational – I would have like to have kept it if it wasn’t for this. The reason was that Plusnet’s IVR system (which allows to us route calls between our Sheffield and Durban call centres) will not support the 0114 number. So in order to make sure we can balance the load across the 2 call centres and answer the phones, we took the decision to stop publicising the 0114 number. This has helped us significantly to improve our call answer rate.

Excellent!
Since 0845 numbers are not cheap or free, when I ring the 0114 number I am guaranteed a response from a British call centre. Smiley
This was a MAJOR reason for my joining Plusnet - please keep this feature  - I have little confidence in foreign call centres.

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Re: Ask the Boss - Answers discussion thread

Quote from: praxisofevil
Oh dear!
More than a month of waiting for this anodyne piece.

It's a start Jeremy and that's more than we expected  Undecided

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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
VileReynard
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Re: Ask the Boss - Answers discussion thread

It's a start - we can see the questions, but there's few answers worth having, with the exception of how to make sure you aren't fobbed off with the SA call centre Smiley

Wheel_nut
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Re: Ask the Boss - Answers discussion thread

Where has the Ask the Boss (Questions) thread gone?
I specifically asked why existing customers couldn't change product without having a 12 month contract imposed even if they were NOT taking any freebies or introductory pricing, This has NOT been answered.
I also asked why he was padding the balance sheet. I believe that I explained the questions fully in that thread.
The least that I expected was a straightforward answer to these two issues.
WALOR!
Edit: p.s. My Questions were in Reply# 4 and 26 in the Questions thread. No answers to any of these! BOO!