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Arghhh...!!!!!

zahruuja44
Newbie
Posts: 3
Registered: 14-08-2009

Arghhh...!!!!!

I applied for plusnet a few weeks ago and i have been tracking my order. where it has the ticks on the order tracker they all have ticks. i was sent my wireless router
and havent used it as im worried i will be charged for it because my homephone is still bt not plusnet YET....   but am i able to use it or do i have to wait untill the 28 of august?
please reply...
[Moderator's note by Thomas (Be3G): moved to a more appropriate forum.]
5 REPLIES
Community Gaffer
Community Gaffer
Posts: 12,996
Thanks: 771
Fixes: 70
Registered: 04-04-2007

Re: Arghhh...!!!!!

Welcome to Plusnet and welcome to the forums. There's nothing stopping you using the broadband now and you *won't* incur any additional charges in doing so.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

VileReynard
Seasoned Pro
Posts: 10,673
Thanks: 209
Fixes: 9
Registered: 01-09-2007

Re: Arghhh...!!!!!

You can stay on BT and use your PN router - I do.

zahruuja44
Newbie
Posts: 3
Registered: 14-08-2009

Re: Arghhh...!!!!!

Because I Thought I'll Be Charged By BT and Plus I have To pay £72 !!!! Angry Angry Angry
I had To Pay 122.50 When i Joined Bt In June ! Angry Shocked Shocked
I Thought The Charges Are Free When Apply. Undecided Undecided Undecided
Does'nt That Mean I get a Refund? Smiley Smiley Cheesy
[Moderators note by cso: Excessive Smilies removed]
VileReynard
Seasoned Pro
Posts: 10,673
Thanks: 209
Fixes: 9
Registered: 01-09-2007

Re: Arghhh...!!!!!

Quote from: zahruuja44
Because I Thought I'll Be Charged By BT and Plus I have To pay £72 !!!! Angry Angry Angry
Does'nt That Mean I get a Refund? Smiley Smiley Cheesy
[Moderators note by cso: Excessive Smilies removed]

I'm afraid not.
Was the £122-50 for the line activation?
As I read it, you probably took out a 12 month contract(?) with BT and terminated it early.
So you still have to pay the remainder - which is probably more than £72Huh
Just to aggravate you further, you probably didn't know that BT and Plusnet are both wholly owned by the same parent company. Cheesy
I bet you are now on a probable 18 month contract with Plusnet.
Broadband over a phone line is not a phone call - so it's free of charge (of course you need to pay for the line rental).

csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

Re: Arghhh...!!!!!

Irrelevant posts from this thread removed.
Please keep any future responses to this thread ON TOPIC.