I know this poll has since closed but, The service provided by plus-net so far has been second to none, When my wife suggested switching providers from StalkStalk at 1st i was apprehensive, We had issues with BT a few years ago and i didn't want a repeat preformance. From the inital call to take up service, down to ringing up technical support to sort out our wireless connection the service has been superb, Then to find this forum and to get futher help in getting Xbox live working has been a real joy. Just make sure you retain your values and dont let BT start shipping servies for the far east and you'll have one happy customer. Cheers Alex
Just come across this one and thought I realise its closed I thought I'd add my own comments. I run my own computer business and have done for seven years now. The stories I hear from some providers, including one with a T and a B in their name, is just shocking but PlusNet have always been outstanding. We've been with them since we started and now we have many family, friends and customers with them also (those referrals rack up nicely!) but if we felt they were not giving us or our customers a good level of service we would stop using them. Very very few problems but if we have had issues they've always been resolved quickly and efficiently. Excellent pricing but you do need to keep an eye on packages - every now and then we contact our customers and let them know if better or lower-priced packages are available to them which they're very grateful for. I know some people on the forums have had difficulties and no company is without its problems but I would say to them that you're going to have less problems with PN and when you do have a problem they're going to resolve it quicker and better than any of the other providers in the market. A definate big thumbs up from us here to all of the PN staff.
you're going to have less problems with PN and when you do have a problem they're going to resolve it quicker and better than any of the other providers in the market.
6 weeks is not quick. It seems that I am not the only one who has to wait this sort of time or longer. fair enough, some customers get problems sorted quickly but others have to wait a stupid amount of time.
Been with PN for a couple of years now. I've had problems with my BB and phone in that time, but never with Plusnet, who have always been very helpful in getting things sorted out. I've helped friends and family who are with other providers and there is no comparison. With PN you get to talk to someone in this country who isn't following a set script. 'Nuff said!
