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Are there gateway problems this morning?

bill888
Seasoned Pro
Posts: 822
Thanks: 105
Fixes: 21
Registered: 18-10-2008

Are there gateway problems this morning?

Anyone else experience intermittent problems connecting to some websites?
Sometimes it connects, other times it eventually times out.
It's not DNS as I've tried openDNS.  Tried two different PCs.
It looks like the issue is affecting certain gateways.
I can ping the websites I can't seem to load.
I've witnessed issues with www.bbc.co.uk, www.ebay.co.uk and others.
At the moment, I'm connected via pcl-ag05 for the past few minutes and all seems OK.  I think I had issues with ptw-ag02 to name just one gateway.
16 REPLIES
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Are there gateway problems this morning?

Not seeing any problems on 'pcl-ag02'
ckcomputing
Grafter
Posts: 146
Thanks: 6
Registered: 28-11-2009

Re: Are there gateway problems this morning?

No issues on "ptn-ag01"
Professionals are predictable - it's the amateurs that are dangerous!
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Are there gateway problems this morning?

20CN ptn-ag03 not noticed any problems here so far.
Infinity
Pro
Posts: 5,692
Thanks: 173
Fixes: 2
Registered: 19-06-2011

Re: Are there gateway problems this morning?

Quote from: zzZzz
Anyone else experience intermittent problems connecting to some websites?
Sometimes it connects, other times it eventually times out.
It's not DNS as I've tried openDNS.  Tried two different PCs.
It looks like the issue is affecting certain gateways.
I can ping the websites I can't seem to load.
I've witnessed issues with www.bbc.co.uk, www.ebay.co.uk and others.
At the moment, I'm connected via pcl-ag05 for the past few minutes and all seems OK.   I think I had issues with ptw-ag02 to name just one gateway.

I did too.

Resorting to my T-Mobile 3G dongle helped accessing some websites, but not all.
Probable Explanation:
Service: Broadband
Posted: Mon, Jul 09 2012 at 15:42:18
Subject: Planned BT Network Maintenance - Wednesday 11th July Midnight-6.00am
When's this work happening?
Early hours of 11th July.
What does it affect?
Broadband connectivity.
How long will it take?
Up to six hours.
What does the work involve?
We've received notification from our suppliers about maintenance work that is scheduled to take place in the following areas.
London Faraday / Lytham / Dronfield
Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide.


Four ways I know of getting this information before it happens:
1) Sign up for status emails
2) Sign up for twitter support
3) Twitter forwarded via SMS to normal mobile phone
4) RSS Status reports
I have all 4 enabled.
Plus one that is general, but not usually up to date.
No links provided, easy enough to find, all part of the discovery process for anyone interested.
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: Are there gateway problems this morning?

BT maintenance last night appeared to have impacted us at 2am and was completed by 3am according to our active PPP session graphing.
This was across all gateways and only on 21CN, with 20CN unaffected. All sessions were back online normally at 3.
Nothing else looks out of place that we can see.
Those that are impacted, are you able to provide a trace to the sites you are seeing problems with?
Infinity
Pro
Posts: 5,692
Thanks: 173
Fixes: 2
Registered: 19-06-2011

Re: Are there gateway problems this morning?

It appears to me that some other websites were affected because they routed through BT Faraday, not a Plusnet problem.
The problems were still there at 06:15, but cleared by 07:45, according to my history.
Vip3r
Grafter
Posts: 142
Registered: 22-10-2009

Re: Are there gateway problems this morning?

I had a few issues this morning as an example the community page would only partially load...
>tracert community.plus.net
Tracing route to community.plus.net [212.159.8.110]
over a maximum of 30 hops:
  1    <1 ms    13 ms    15 ms  192.168.1.1
  2    15 ms    31 ms    45 ms  lo0-central10.pcl-ag06.plus.net [195.166.128.187]
  3    14 ms    33 ms    19 ms  84.93.249.172.broadband.plus.dyn.plus.net [84.93.249.172]
  4    *      14 ms    29 ms  unknown.plus.net [212.159.1.8]
  5    71 ms    26 ms    30 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  6    14 ms    24 ms    13 ms  te9-4.ptn-gw01.plus.net [195.166.129.33]
  7    26 ms    36 ms    33 ms  gi3-0.pih-cr1.plus.net [212.159.1.177]
  8    25 ms    38 ms    39 ms  if25.pih-lb03.plus.net [212.159.0.17]
  9    25 ms    *      25 ms  community.plus.net [212.159.8.110]

Hopped and all now seems to work OK
>tracert community.plus.net
Tracing route to community.plus.net [212.159.8.110]
over a maximum of 30 hops:
  1    <1 ms    14 ms    12 ms  192.168.1.1
  2    43 ms    28 ms    33 ms  lo0-central1.ptn-ag01.plus.net [195.166.128.202]
  3    14 ms    25 ms    29 ms  gi2-6-111.ptn-gw01.plus.net [84.92.3.137]
  4    35 ms    39 ms    40 ms  gi3-0.pih-cr1.plus.net [212.159.1.177]
  5    25 ms    25 ms    28 ms  if25.pih-lb03.plus.net [212.159.0.17]
  6    26 ms    25 ms    25 ms  community.plus.net [212.159.8.110]
Trace complete.

prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: Are there gateway problems this morning?

Afternoon folks,
We are investigating this but having difficulty pinning things down.
Everything we look at shows normal. We see normal volumes of network traffic, sessions look normal and available resources are no different to any other day.
One thing we have seen that does form a pattern, is that the majority of reports link to PCL gateways. This is not concrete though.
If anybody is seeing any problems, please do not reboot or gateway hop.
I would appreciate the following information from you as well.
The website you are having difficulty with - We would appreciate at least once specific site, rather than just any to allow specific testing.
A traceroute to the impacted site at that point in time.
Please describe the symptoms as best as possible. Slow speeds, no transfer at all, timeout messages.
So far the symptoms are scattered, so it's important we get as much detail as possible.
Fenster
Rising Star
Posts: 132
Fixes: 1
Registered: 30-07-2007

Re: Are there gateway problems this morning?

Yes I've been having problems, couldn't connect to anything, no site at all. Ran the diagnostics and it was alternating Fail on"ping prefferred DNS server"  also  "ping isp default gateway".
Sorry i did reboot and that has seemed to solve it so far.
These figures below don't look familiar but haven't looked at them for a long time
Rate:  5133    941
snr margin:  2.9  6.4
attenuation:  55.0  32.3
output power  13.0  0.0
mxs
Grafter
Posts: 70
Registered: 08-12-2010

Re: Are there gateway problems this morning?

Been having issues here this morning with various websites - issue here seems to be connections timing out/dropped packets.   Hopped over to a different account to check here after running a few tests (connection was basically impossible to use) but will try switching back to see if I still have problems.
Typical problem description is that the browser is just sitting there waiting for data - sometimes the initial page loads and it is hanging around waiting for images/scripts/etc but I have not had a successful page load so far.
Quick cut'n'paste of the initial traceroutes/ping I did when I was trying to see why the connection was playing up - as can be seen it does not seem to be having problems at any particular spot:
C:\Users\M>ping 8.8.8.8
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=18ms TTL=52
Request timed out.
Reply from 8.8.8.8: bytes=32 time=17ms TTL=52
Reply from 8.8.8.8: bytes=32 time=17ms TTL=53
Ping statistics for 8.8.8.8:
   Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
   Minimum = 17ms, Maximum = 18ms, Average = 17ms
C:\Users\M>tracert 8.8.8.8
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
 1     1 ms    <1 ms    <1 ms  10.0.0.249
 2     8 ms     *       10 ms  lo0-central4.pcl-ag01.plus.net [195.166.130.85]
 3     *        8 ms     8 ms  84.93.255.67
 4     8 ms     7 ms     7 ms  ae3.pcl-cr02.plus.net [195.166.129.42]
 5     8 ms     *        7 ms  ae1.ptw-cr02.plus.net [195.166.129.2]
 6     8 ms     8 ms     *     72.14.223.32
 7    49 ms    99 ms     *     209.85.252.188
 8     *        *       26 ms  209.85.253.196
 9     *        *       13 ms  209.85.240.28
10    17 ms    17 ms    17 ms  216.239.49.36
11    17 ms    17 ms    17 ms  209.85.255.126
12    17 ms    17 ms    17 ms  google-public-dns-a.google.com [8.8.8.8]
Trace complete.
C:\Users\M>tracert community.plus.net
Tracing route to community.plus.net [212.159.9.110]
over a maximum of 30 hops:
 1    <1 ms    <1 ms    <1 ms  10.0.0.249
 2     8 ms     8 ms    11 ms  lo0-central4.pcl-ag01.plus.net [195.166.130.85]
 3     8 ms     7 ms     7 ms  84.93.255.67
 4    15 ms    14 ms    14 ms  po4.pcl-gw01.plus.net [212.159.1.128]
 5    14 ms    14 ms    14 ms  gi5-8.ptp-cr01.plus.net [84.93.224.48]
 6    16 ms    15 ms     *     vlan2658.ptp-elb02.plus.net [84.93.224.45]
 7    15 ms     *       15 ms  community.plus.net [212.159.9.110]
Trace complete.
C:\Users\M>tracert community.plus.net
Tracing route to community.plus.net [212.159.9.110]
over a maximum of 30 hops:
 1    <1 ms    <1 ms    <1 ms  10.0.0.249
 2     8 ms     8 ms     9 ms  lo0-central4.pcl-ag01.plus.net [195.166.130.85]
 3   117 ms    86 ms    10 ms  84.93.255.67
 4    15 ms     *      225 ms  po4.pcl-gw01.plus.net [212.159.1.128]
 5    14 ms    14 ms    14 ms  gi5-8.ptp-cr01.plus.net [84.93.224.48]
 6    16 ms    15 ms    15 ms  vlan2658.ptp-elb02.plus.net [84.93.224.45]
 7    15 ms    15 ms     *     community.plus.net [212.159.9.110]
 8    18 ms    15 ms    16 ms  community.plus.net [212.159.9.110]
Trace complete.
C:\Users\M>tracert community.plus.net
Tracing route to community.plus.net [212.159.9.110]
over a maximum of 30 hops:
 1    <1 ms    <1 ms    <1 ms  10.0.0.249
 2     9 ms     *        *     lo0-central4.pcl-ag01.plus.net [195.166.130.85]
 3     *        7 ms     7 ms  84.93.255.67
 4    15 ms    15 ms    15 ms  po4.pcl-gw01.plus.net [212.159.1.128]
 5    15 ms    14 ms    14 ms  gi5-8.ptp-cr01.plus.net [84.93.224.48]
 6     *       16 ms    15 ms  vlan2658.ptp-elb02.plus.net [84.93.224.45]
 7    15 ms    16 ms    16 ms  community.plus.net [212.159.9.110]
Trace complete.
If you have any specific tests you want me to run then post or pm here and will give them a go assuming I get a dodgy connection again to test with.
Moderator
Moderator
Posts: 26,006
Thanks: 1,244
Fixes: 51
Registered: 14-04-2007

Re: Are there gateway problems this morning?

I'm unable to check which gateway I'm on anyway Undecided
Quote
Sorry, the tool currently could not identify your gateway; this does not mean that anything is wrong with your connection.

Customer and Forum Moderator.

Community Veteran
Posts: 26,548
Thanks: 790
Fixes: 9
Registered: 10-04-2007

Re: Are there gateway problems this morning?

2nd line of tracert ntp.plus.net tells you!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
davidj66
Rising Star
Posts: 596
Thanks: 29
Fixes: 1
Registered: 04-09-2008

Re: Are there gateway problems this morning?

I have had problems from ~ 9:00am until I rebooted @ ~ 11:30 - some pages started to load and then hung,others weren't even found , router log was saying that DNS look up failed even when I changed to Google DNS - couldn't get on to the forum to give any info. or check which gateway I was on.
Running fine now Smiley
Moderator
Moderator
Posts: 26,006
Thanks: 1,244
Fixes: 51
Registered: 14-04-2007

Re: Are there gateway problems this morning?

Quote from: jelv
2nd line of tracert ntp.plus.net tells you!

Sorry...should have said 'via the Usertools facility' Sad

Customer and Forum Moderator.