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Are plusnet throttling my speed?

mattbaines
Newbie
Posts: 3
Registered: 20-07-2013

Are plusnet throttling my speed?

Having recently gone with Plusnet i was given an expected download speed of 4MB/s.  It has never got over 500kB/s and suprisingly seems to be sitting comfortably in that range.  I have gone for the unlimited package and the cannot believe that my speeds will be nearly only 10% of what i have been quoted.
Put it this way we need to wait nearly 4 hours to download a film from iTunes before watching it.
Anyone able to help me?
9 REPLIES
Community Veteran
Posts: 2,285
Thanks: 109
Fixes: 4
Registered: 18-02-2013

Re: Are plusnet throttling my speed?

What speeds you getting downloading over ethernet from here ?
http://www.thinkbroadband.com/download.html what you getting from here... http://www.speedtest.net/ over ethernet.
Post back test result from here also  http://speedtest.btwholesale.com/
Community Veteran
Posts: 38,460
Thanks: 1,027
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Registered: 15-06-2007

Re: Are plusnet throttling my speed?

Just as a check
You would have been quoted a speed of 4 megabits per second (4Mb/s) which is equivalent to 500 kilobytes per second (500kB/s)
However
If you are actually getting those horrible speeds can you post your router stats - noise margin, speeds and attenuation
Community Veteran
Posts: 1,840
Thanks: 102
Fixes: 6
Registered: 21-01-2013

Re: Are plusnet throttling my speed?

Are you mixing up your bits and bytes?
ISP's usually quote the expected speed in Mbits not MBytes.
4Mbps (Mbits) is the same as 500KBps (KBytes).
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Are plusnet throttling my speed?

If that is referring to me - corrected - shouldn't try to do several things at once  Embarrassed
Community Veteran
Posts: 1,840
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Registered: 21-01-2013

Re: Are plusnet throttling my speed?

No Oldjim, I'm not referring to you, we must have posted within seconds of each other.
mattbaines
Newbie
Posts: 3
Registered: 20-07-2013

Re: Are plusnet throttling my speed?

30FTTC06 - Im getting the following
From http://www.thinkbroadband.com/download.html - Its taking 40 mins to download the 1 GB file.
http://www.speedtest.net/ ; gives the following - 2.98 Mbps DL & 0.35 Mbps upload.
http://speedtest.btwholesale.com/ gives the following -
Download speed - 3.75 Mbps
Upload speed - 0.35 Mbps
Ping - 39.38ms
Oldjim - How would i go about getting my router stats?
I have found Youtube streaming to be an issue with frequent drops in connection.  Also i receive regular lag spikes when online gaming sometimes with pings reaching 2000-3000ms.
Maybe as the other posters have said i have misread the download speed however i have never experienced speeds as low as this with any other provider.  Is this likely to be what i can expect from plusnet for the forseeable future?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Are plusnet throttling my speed?

Router stats - this explains http://community.plus.net/forum/index.php/topic,96155.0.html
A quick way to the TG582n router is http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=0&l0=1&l1=0
Just to add those speeds are more or less what was estimated and the calculated download speed for a 1GB file in 40 mins is
1GB = 8Gb = 8,000 Mb
40 mins = 2400 secs
So speed is 8000 / 2400 = 3.33 Mb/s
Which isn't too far from the estimate
mattbaines
Newbie
Posts: 3
Registered: 20-07-2013

Re: Are plusnet throttling my speed?

OK so it looks like my speeds are ok and i was getting my Bits and Bytes muddled up.  I will have to check how big the film file from itunes was as the estimate there was 3 hours.
The only other issue seems to be the lag spikes and drops in speed which could be a WIFI problem.  Its getting late now so will have to look at this tomorrow morning and post an update then.
Community Veteran
Posts: 2,285
Thanks: 109
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Registered: 18-02-2013

Re: Are plusnet throttling my speed?

You could setup a ping monitor from http://www.thinkbroadband.com/ping and see what is happening over a 24/48 period, however be aware if you do use a graph when your ip changes the graph stops until you update the graph again. You will also need to allow ping from wan in your router for the graph to work this should take you to the correct page http://192.168.1.254/ping.lp?be=0&l0=3&l1=6
if not just go into firewall setting at the bottom of the page click (allow ping on your wan interface) and then of course enable. This should give you a good idea of what is happening along with the stats that Jim has asked you to post for the guys for monday when then they come back if you are still experiencing problems with your broadband.
WiFi can get tricky as well, it all depends on how much traffic you have around you as well as distance, in all honesty i wouldn't try to stream over WiFi any further than the back of my tv or whatever item i'm streaming to. also the BBC has a great little test which gives an idea of what is possible. http://www.bbc.co.uk/iplayer/diagnostics i hope this helps even if only a small amount.