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Approaching usage allowance message when nowhere near

ellismp
Newbie
Posts: 2
Registered: ‎13-09-2018

Approaching usage allowance message when nowhere near

Got pretty close to 10 Gbyte usage allowance last month. Then 3 days into new period received another of these warning emails. Alarmed, I checked usage & it's less than 400 Mbyte. What's going on?
4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 11,826
Thanks: 5,266
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Registered: ‎30-06-2016

Re: Approaching usage allowance message when nowhere near

Welcome to the forum. You're obviously on a very old tariff so probably paying well over the odds for the privilege. If you ring Plusnet you will probably find that you can negotiate an unlimited service for no more money in exchange for a contract.

To get the best deal look up a competitors price then when ringing select the 'I'm thinking of leaving option' and ask Plusnet to match it. You may be pleasantly surprised and have no more monthly limit worries.

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ellismp
Newbie
Posts: 2
Registered: ‎13-09-2018

Re: Approaching usage allowance message when nowhere near

Thanks for the suggestion, but my question was how am I getting usage warning messages when I have used less than 5% of my allowance.
Baldrick1
Moderator
Moderator
Posts: 11,826
Thanks: 5,266
Fixes: 420
Registered: ‎30-06-2016

Re: Approaching usage allowance message when nowhere near

You need to get a member of Plusnet staff to answer that one I'm afraid. Probably things that go bump in the night caused it.

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
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Registered: ‎21-04-2017

Re: Approaching usage allowance message when nowhere near

Hi there.

I'm not sure why you've received this email but I've raised a task with our infrastructure engineers to try to find out.

I've also opened a ticket on your account with more information which you can view and reply to from Here.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet