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Appointment Question (Fibre)
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Appointment Question (Fibre)
25-04-2013 9:51 PM
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Hello Plusnet,
At the point of order I requested an engineer appointment of AM on the 01.05.2013. Today I have received a text saying my broadband will be activated at midnight on the 02.05.2013. Shouldn't these be the other way around as I thought the engineer tests the connection at the end of his installation?
Cheers,
MM
At the point of order I requested an engineer appointment of AM on the 01.05.2013. Today I have received a text saying my broadband will be activated at midnight on the 02.05.2013. Shouldn't these be the other way around as I thought the engineer tests the connection at the end of his installation?
Cheers,
MM
Message 1 of 7
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Re: Appointment Question (Fibre)
25-04-2013 11:03 PM
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I asked the same question when i was waiting, don't worry it will be live when the engineer visits, its just some auto generated email.
Message 2 of 7
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Re: Appointment Question (Fibre)
26-04-2013 5:58 AM
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As droffy says, it's an email anomoly within PN of which they are well aware & have promised to fix.......................................one day.
Welcome to PN, it's a great product with superb 5* support.
Welcome to PN, it's a great product with superb 5* support.
Message 3 of 7
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Re: Appointment Question (Fibre)
26-04-2013 7:31 AM
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I found on the day of the engineer visit, my router's internet light stayed red. I had to ring Plusnet to activate my account. Took around an hour.
Message 4 of 7
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Re: Appointment Question (Fibre)
26-04-2013 1:27 PM
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Cheers everyone! I'm moving from BE who had a strong community presence and looks like it is the same here.
Message 5 of 7
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Re: Appointment Question (Fibre)
26-04-2013 4:49 PM
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I've just moved from Be also, just had fibre activated today. Speeds are night and day compared to my old speeds :D. Really happy with Plusnet so far.
Message 6 of 7
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Re: Appointment Question (Fibre)
29-04-2013 9:30 AM
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Message 7 of 7
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