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Apple TV and iTunes. Frequent disconnections.

ourjon
Newbie
Posts: 7
Registered: ‎23-01-2011

Apple TV and iTunes. Frequent disconnections.

My AppleTV frequently disconnects itself from iTunes so I can't sync. The only solution I have found is to turn everything off. Unplug and also turn off the router and start it again. With my previous provider (vodafone) I had no such problems at all. Has anyone else had this issue and if so any ideas as to what may be causing it?
Cheers in advance.
Spec:
Apple TV version 1 - 150GB hard drive (28 gb available)
Software 3.0.2
iMac 2.16Ghz Intel Core Duo 2
Memory 3GB
Mac OSX 10.6.7
iTunes 10.2.2
Router: Thomson TGV585 v8
Software 8.2.7.7.
5 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Apple TV and iTunes. Frequent disconnections.

Hi ourjon,
If you connect wirelessly I suspect it may be that your firmware version 8.2.7.7 needs updating to the latest 8.2.7.8. I can do this for you but you will be offline for about 10 minutes. Let me know when this is convenient for you.
Jojo Smiley
ourjon
Newbie
Posts: 7
Registered: ‎23-01-2011

Re: Apple TV and iTunes. Frequent disconnections.

Hi Jojo, Thanks for replying. Sorry I haven't got back to you before. Hectic !!
I do connect wirelessly.
The issue still occurs so if you could update the firmware that would be great. Anytime is convenient for me. I can live without the internet for 10 mins....well almost! ;-)
I'll check back here to see when its been done.
Thanks in advance.
Jon
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Apple TV and iTunes. Frequent disconnections.

Hi Jon,
I've asked for that to be done for you, so that should take effect soon.
Jojo Smiley
ourjon
Newbie
Posts: 7
Registered: ‎23-01-2011

Re: Apple TV and iTunes. Frequent disconnections.

Awesome! Thankyou Jojo. The software has updated today and i have just clicked on iTunes and lo and behold there is my Apple TV.
Thankyouuuuu  Smiley
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Apple TV and iTunes. Frequent disconnections.

Ahh, you're welcome, glad it worked Smiley