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Apple TV 2 and teleport Stopped working when I switched to TG585v8 from v7

LuthersBoots
Grafter
Posts: 51
Registered: ‎04-08-2009

Apple TV 2 and teleport Stopped working when I switched to TG585v8 from v7

Hi all. My old Thomson router tg585v7 kept dropping signal etc so I exchanged it for a mates tg585v8 Plusnet branded unit. However there are some strange issues. My ATV stopped recognising my library in the mac pro.
So I hard wired the atv2 to the router and all is fine.
Buuuut....my iPad won't connect to the screen sharing(iteleport) and my remote app on wont work.
Seems to be some sort of wifi issue here, but that's the limit of my knowledge.
I have read that there may be a 802.11n signal in this new unit...and my g only devices (powerbook) might be skittling the connection between my iPad and my router?
Can anyone help?
18 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Apple TV 2 and teleport Stopped working when I switched to TG585v8 from v7

Hi LuthersBoots,
It sounds like the firmware on the v8 needs upgrading for that to work properly for you.
I should be able to arrange for a remote update to be carried out from here, just to warn you it may involve 10-15 minutes of downtime whilst we do it.
I'll go and speak to the relevant people at this end and will get back to you ASAP.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
LuthersBoots
Grafter
Posts: 51
Registered: ‎04-08-2009

Re: Apple TV 2 and teleport Stopped working when I switched to TG585v8 from v7

Cheers mate. I use the router to log into a remote desktop for work. I shall be off at 12:30 if you want to do it then.
What information do you need from me?
Or can I do it myself?
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Apple TV 2 and teleport Stopped working when I switched to TG585v8 from v7

Hi there,
I shouldn't need any info from you, I should have all I need on your account. It does need to be done from here too, no problem I'll get it done around 12.30 for you in that case. I'll give you a nudge as soon as I know that it's completed.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
LuthersBoots
Grafter
Posts: 51
Registered: ‎04-08-2009

Re: Apple TV 2 and teleport Stopped working when I switched to TG585v8 from v7

Cheers Adam. 12:30 is fine.
Thanks for that.
D.
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Apple TV 2 and teleport Stopped working when I switched to TG585v8 from v7

No problem. Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
LuthersBoots
Grafter
Posts: 51
Registered: ‎04-08-2009

Re: Apple TV 2 and teleport Stopped working when I switched to TG585v8 from v7

Do I need to activate remote assistance?
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Apple TV 2 and teleport Stopped working when I switched to TG585v8 from v7

No,  I don't need you to do anything at your end. As long as the connection is up that's all I need.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Apple TV 2 and teleport Stopped working when I switched to TG585v8 from v7

Sorry if this is an inconvenience, I wasn't able to do this at 12.30 as planned I'm afraid. Is there another 10 min window we can agree to today at all please?
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
LuthersBoots
Grafter
Posts: 51
Registered: ‎04-08-2009

Re: Apple TV 2 and teleport Stopped working when I switched to TG585v8 from v7

Hi Adam, Is 5:30 okay?
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Apple TV 2 and teleport Stopped working when I switched to TG585v8 from v7

Sorry for the late reply. That's fine. I won't be in the office at that time so I've handed the task over to a colleague.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
LuthersBoots
Grafter
Posts: 51
Registered: ‎04-08-2009

Re: Apple TV 2 and teleport Stopped working when I switched to TG585v8 from v7

Cheers Adam...anytime from 5:30-6pm should be just fine.
LB
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Apple TV 2 and teleport Stopped working when I switched to TG585v8 from v7

Hi there,
Unfortunately the serial number for the router isn't on your account, so I can't do the upgrade tonight for you I'm afraid. We'll be in touch again tomorrow to sort this, sorry about that.
Superuser
Superuser
Posts: 6,807
Thanks: 873
Fixes: 56
Registered: ‎30-07-2007

Re: Apple TV 2 and teleport Stopped working when I switched to TG585v8 from v7

Quote
Or can I do it myself?

Yes you can as long as you have access to a pc running Windows, see instructions here http://community.plus.net/library/hardware/how-to-upgradedowngrade-the-firmware-on-the-thomson-585v7...
LuthersBoots
Grafter
Posts: 51
Registered: ‎04-08-2009

Re: Apple TV 2 and teleport Stopped working when I switched to TG585v8 from v7

Did it myself....problem solved.
Cheers