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Appalling speed

kavithamagoo
Dabbler
Posts: 14
Registered: 18-02-2012

Appalling speed

Hi,
I hope someone from support will notice me here because my support ticket is being conveniently ignored - I raised a ticket (83752150) on 3rd April; no one has had the decency to respond in spite of my repeated follow ups. 
I am on only ordinary DSL (only because fibre isn't available in my area) and the speed i get is between 500-600 kbps (yes that is a K not an M). All i can use my broadband for is to check emails. Unbelievable!
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Appalling speed

Hi kavithamagoo,
I've given our Faults Team Leaders a nudge to get this picked up for you this morning. I'm sorry that the ticket hasn't been picked up yet.
I can see that you've commented on the ticket, so we'll pick things up from here and we'll be in touch as quickly as we can.
Chris Pettitt
Cloud Environments Engineer