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Anytime I upload something, my internet slows down extremely. What can I do?

rodrimartins
Newbie
Posts: 8
Registered: 04-11-2015

Anytime I upload something, my internet slows down extremely. What can I do?

Hi,
I'm a new plusnet customer, basically, I'm happy with the PlusNet broadband so far, the only problem is when I upload something, every time when I try to upload any file to my google drive server my internet completely choked up. I speed tested it during this upload and my ping time was around 800ms, download speeds of 0.2Mbit/s and Upload speeds of 0.3Mbit/s. Note, I wasn't downloading anything during this time either. It is just straight upload and wired connected directly to the router.
What is it that causes this phenomenon? Is there anything I could set up to fix this problem(by queues or some such)?
Thanks
15 REPLIES
JayG
Aspiring Pro
Posts: 885
Thanks: 51
Fixes: 2
Registered: 30-10-2011

Re: Anytime I upload something, my internet slows down extremely. What can I do?

What are your speeds and pings like when you are not uploading anything?
Both up and down speeds are bound to go down and pings up while you are saturating the upload if you perform a speedtest at that time, which will of course affect any other internet activity too.
Community Veteran
Posts: 4,979
Thanks: 376
Fixes: 16
Registered: 10-06-2010

Re: Anytime I upload something, my internet slows down extremely. What can I do?

This is a known issue with the Plusnet 2704N router.
Some previous threads about the same problem:
https://community.plus.net/forum/index.php/topic,142437.msg1257181.html#msg1257181
https://community.plus.net/forum/index.php/topic,143152.0.html
https://community.plus.net/forum/index.php/topic,143682.0.html
https://community.plus.net/forum/index.php/topic,144036.0.html
Not really any solution besides getting another router, or hoping it will be fixed in a future firmware update, which seems very unlikely, because there's lots of things that need fixing, and Plusnet don't seem to care.
rodrimartins
Newbie
Posts: 8
Registered: 04-11-2015

Re: Anytime I upload something, my internet slows down extremely. What can I do?

Thanks Guys, I'll try to get another router then.
rodrimartins
Newbie
Posts: 8
Registered: 04-11-2015

Re: Anytime I upload something, my internet slows down extremely. What can I do?

I was wondering if the work done by Matty123123 would fix this issue. Have you tried?
http://community.plus.net/forum/index.php/topic,137629.0.html
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Anytime I upload something, my internet slows down extremely. What can I do?

Quote from: ejs
This is a known issue with the Plusnet 2704N router.
Some previous threads about the same problem:
https://community.plus.net/forum/index.php/topic,142437.msg1257181.html#msg1257181
https://community.plus.net/forum/index.php/topic,143152.0.html
https://community.plus.net/forum/index.php/topic,143682.0.html
https://community.plus.net/forum/index.php/topic,144036.0.html


I've seen this happen with several different routers, so to point the finger at one device in particular isn't completely correct.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 4,979
Thanks: 376
Fixes: 16
Registered: 10-06-2010

Re: Anytime I upload something, my internet slows down extremely. What can I do?

I'm not pointing a finger at one particular device, all I was saying is it's an issue with the 2704N, nothing more, nothing less. I don't remember these kind of threads appearing before the 2704N started being supplied. In some cases, it's when a customer switches to Plusnet and nothing about their Internet usage has changed, but they've switched from their previous ISP's router to the Plusnet 2704N router and now uploading is causing a problem.
How about fixing the problem with the router you supply rather than complaining about people pointing out the problem? Or are you not going to fix the bufferbloat problem, because it affects lots of other routers, so we'll just have to accept the brokenness as normal?
rodrimartins
Newbie
Posts: 8
Registered: 04-11-2015

Re: Anytime I upload something, my internet slows down extremely. What can I do?

okay, that's very odd... so I presume this might be an area problem or something? is there any reason for this to happen?
PeeGee
Aspiring Pro
Posts: 1,081
Thanks: 45
Fixes: 3
Registered: 05-04-2009

Re: Anytime I upload something, my internet slows down extremely. What can I do?

Deleted: On review, comment was not as relevant to the discussion as originally thought. Embarrassed
Phil
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Community Veteran
Posts: 4,979
Thanks: 376
Fixes: 16
Registered: 10-06-2010

Re: Anytime I upload something, my internet slows down extremely. What can I do?

rodrimartins
Newbie
Posts: 8
Registered: 04-11-2015

Re: Anytime I upload something, my internet slows down extremely. What can I do?

thanks! I wasn't aware of this sh... when I changed my broadband to plusnet. I really need upload on a hourly basis.  Embarrassed  Angry
Community Veteran
Posts: 4,979
Thanks: 376
Fixes: 16
Registered: 10-06-2010

Re: Anytime I upload something, my internet slows down extremely. What can I do?

Some routers from other ISPs can be re-configured and used on Plusnet. Other routers might be locked to whichever ISP supplied them. There is no requirement to use the Plusnet supplied router.
rodrimartins
Newbie
Posts: 8
Registered: 04-11-2015

Re: Anytime I upload something, my internet slows down extremely. What can I do?

the bt home hub 5 would work?
Community Veteran
Posts: 4,979
Thanks: 376
Fixes: 16
Registered: 10-06-2010

Re: Anytime I upload something, my internet slows down extremely. What can I do?

Yes, the BT Home Hub 5 can be used on Plusnet. You will need to enter your broadband connection details, basically yourownusername@plusdsl.net and the password that you use to log in to the member centre.
rodrimartins
Newbie
Posts: 8
Registered: 04-11-2015

Re: Anytime I upload something, my internet slows down extremely. What can I do?

Thanks, I'll try that and post the results here.