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Any staff here?

kikim
Dabbler
Posts: 16
Registered: 17-11-2010

Any staff here?

Hi, my line has become really slow recently. I spoke to someone on the PN team today but may still have to wait 50+ hours before it becomes fast again. Anyone here that can maybe push it forward a bit! it is very slow..
4 REPLIES
Moderator
Moderator
Posts: 26,696
Thanks: 1,624
Fixes: 123
Registered: 14-04-2007

Re: Any staff here?

The Digital Care Team usually frequent this forum during office hours so you may not get a response until Monday morning.
If you've had a low sync event which has caused the equipment in the exchange to increase your SNRM then it can take some time to recover.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
kikim
Dabbler
Posts: 16
Registered: 17-11-2010

Re: Any staff here?

Thanks. I am getting terribly low speeds. Apparently it could be due to the fact that i reset the router, but to be honest only did so once my speeds were low. Strange.
Superuser
Superuser
Posts: 9,667
Thanks: 1,070
Fixes: 59
Registered: 06-04-2007

Re: Any staff here?

Have you exceeded your usage allowance?
What are your router stats (see the stickied post at the top of this forum).
David
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Any staff here?

Hi kikim,
It should have picked up by now. I'll try resetting the line and see if that gives it a kick.
Jojo Smiley