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Any progress on Question #104050057
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Any progress on Question #104050057
15-05-2015 8:00 AM
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Re: Any progress on Question #104050057
16-05-2015 3:41 PM
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Gratuitous bump, as it appears to be getting ignored!
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Re: Any progress on Question #104050057
16-05-2015 3:51 PM
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I've just had a look at the ticket, I'd expect an update this weekend. Sorry for the delay.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Any progress on Question #104050057
16-05-2015 4:01 PM
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Thanks
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Re: Any progress on Question #104050057
19-05-2015 8:33 AM
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So much for that!
I called CS today for an update only to be told that the ticket hadn't been picked up by faults, even though it's a week old. Surely this should have been noticed when the ticket was 'looked at' earlier! However, I have been reassured by Garry that his Manager has taken a lead on it and will get it over to faults and I can expect a call later today.
In the meantime....
The Pigs are donning their flying jackets and goggles and making their way to the runway...
I called CS today for an update only to be told that the ticket hadn't been picked up by faults, even though it's a week old. Surely this should have been noticed when the ticket was 'looked at' earlier! However, I have been reassured by Garry that his Manager has taken a lead on it and will get it over to faults and I can expect a call later today.
In the meantime....
The Pigs are donning their flying jackets and goggles and making their way to the runway...
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Re: Any progress on Question #104050057
19-05-2015 12:40 PM
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Re: Any progress on Question #104050057
20-05-2015 7:38 PM
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Hi there Mook,
I've added that last graph to your ticket for our Faults team to pick up, this should be done within the next 48 hours. I can see that someone responded on 19/05/2015 with an update, but you have since contacted Technical support and this has been raised back to the Faults department
I've added that last graph to your ticket for our Faults team to pick up, this should be done within the next 48 hours. I can see that someone responded on 19/05/2015 with an update, but you have since contacted Technical support and this has been raised back to the Faults department
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Re: Any progress on Question #104050057
21-05-2015 8:09 AM
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Hi Cat. Yes the contact you mention was to do with disconnections which had nothing to do with the fault that was reported, hence the bounce back. The second line does appear to be behaving itself for now but on checking the graph this morning my other line is now showing 100% packet loss even though it's reported to be online in the router!
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