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Any current problems with the BT Speedtester??

dvvrue95
Grafter
Posts: 138
Registered: ‎17-08-2007

Any current problems with the BT Speedtester??

Morning folks,
I tried to run a BT speedtest twice yesterday and have just tried again within the last 10 mins on all ocassions the tester appeared to run but then halted after the 100% test but before sending any results to server and hung and reported a error had occured.
Any thoughts ........... the BTSpeedtest site suggests if problem persists contact ISP (PN).
Ian
11 REPLIES
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

Re: Any current problems with the BT Speedtester??

Yes same problem for a few days now, if it would just display the IP profile first and not last as that is the only reason I use it.  I use thinkbroadbands tester to get a real speedtest result
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Moderator
Moderator
Posts: 27,080
Thanks: 1,792
Fixes: 144
Registered: ‎14-04-2007

Re: Any current problems with the BT Speedtester??

I ran a test 5 minutes ago with no problems.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

dvvrue95
Grafter
Posts: 138
Registered: ‎17-08-2007

Re: Any current problems with the BT Speedtester??

Thanks for feedback,
just tried BT Speedtest again - failed again. If there is some one from PN on the forum
can you pick this up and let me know what is happening  Sad
Ian
Superuser
Superuser
Posts: 9,815
Thanks: 1,189
Fixes: 68
Registered: ‎06-04-2007

Re: Any current problems with the BT Speedtester??

Which version of Java are you using? I had the "failing to complete" problem after an update to the previous 6.x version but updating to 7.x fixed the problem.
David
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Any current problems with the BT Speedtester??

Try http://www.speedtest.btwholesale.com/
You have to run the first test which just gives you your up and down speed and latency and then at the bottom of the results page you will find a Further Diagnostics button which runs the full test and gives you your IP profile.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Any current problems with the BT Speedtester??

I'm pretty sure that the Further Diagnostics goes to to the same tester as the old one does - see here. I suspect dvvrue95 will find it fails just the same.
PS. I trust you are all aware of the JRE security issues, oh and the tester can work fine with jre-6u33, 6u32 and 7u5 by the way.
dvvrue95
Grafter
Posts: 138
Registered: ‎17-08-2007

Re: Any current problems with the BT Speedtester??

Hi Jelv,
just tried your link - rxd. system busy message will try it again later.
Hi spraxyt,
I'm on some auto update for Java so will have to check which version thanks
Ian
dvvrue95
Grafter
Posts: 138
Registered: ‎17-08-2007

Re: Any current problems with the BT Speedtester??

Hi,
well left things for a day and guess what  Roll eyes BT Speedtester appears to be working again but as usual PN
profile is lower than BT.
Anyone from PN able to nudge my PN profile up? 1.3 would be fine yes that's right only 1.3 but at these
speeds every little helps  Smiley
Ian
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Any current problems with the BT Speedtester??

@dvvrue95,
I've replied to your other post regarding you speed profile http://community.plus.net/forum/index.php/topic,108062.0.html
vetterlein
Grafter
Posts: 68
Registered: ‎11-01-2008

Re: Any current problems with the BT Speedtester??

OK, got this down to two machines, one works, 2nd fails, doing about:plugins on each:
Working: Java(TM) Plug-in 1.6.0
   File: /usr/lib/j2re1.6-ibm/jre/lib/i386/libnpjp2.so
   Version:
   The next generation Java plug-in for Mozilla browsers.
Broken:  (yep broken has two  ... one comes from $HOME/mozilla/plugins ... the other from /usr/lib/firefox/plugins)
   Java(TM) Plug-in 1.7.0_03
   File: /usr/lib/jvm/java-7-sun/jdk1.7.0_03/jre/lib/amd64/libnpjp2.so
   Version:
   The next generation Java <http://java.sun.com> plug-in for Mozilla
   browsers.
...
   Java(TM) Plug-in 1.6.0_26
   File: /usr/lib/jvm/java-6-sun-1.6.0.26/jre/lib/amd64/libnpjp2.so
   Version:
   The next generation Java <http://java.sun.com> plug-in for Mozilla
   browsers.
So Java7 flavour is broken? ... anyone have details ... ie is there a Sun bug report?
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Any current problems with the BT Speedtester??

See my reply #6. Also, whether the latest updates to 1.6 & 1.7 have fixed the security issues Secunia have been warning about, I haven't yet discovered.