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Any Rep's Around to give a ticket a nudge in the right direction?

ciderboy
Grafter
Posts: 45
Fixes: 1
Registered: 10-05-2011

Any Rep's Around to give a ticket a nudge in the right direction?

Ticket ref: 43451260
My parents have had their account on hold whilst waiting for their new home to be built.  They're moving in at the end of the month and need to get everything sorted.
They updated the ticket on the weekend but haven't heard anything - any chance of making sure that it's headed the right way?
Thanks
5 REPLIES
Moderator
Moderator
Posts: 26,000
Thanks: 1,241
Fixes: 50
Registered: 14-04-2007

Re: Any Rep's Around to give a ticket a nudge in the right direction?

The Digital Care Team normally hang around this forum during office hours.

Customer and Forum Moderator.

Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Any Rep's Around to give a ticket a nudge in the right direction?

Hi there, I've just passed this on to one of our agents to take a look for you - there'll be an update on there shortly.
ciderboy
Grafter
Posts: 45
Fixes: 1
Registered: 10-05-2011

Re: Any Rep's Around to give a ticket a nudge in the right direction?

Matt (or any other rep),
Any chance of giving them another nudge please - my parents still haven't heard anything (and my Mum is starting to panic a bit).
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Any Rep's Around to give a ticket a nudge in the right direction?

Hi ciderboy,
I'll get that looked into now for you.
Jojo Smiley
ciderboy
Grafter
Posts: 45
Fixes: 1
Registered: 10-05-2011

Re: Any Rep's Around to give a ticket a nudge in the right direction?

Jojo,
As always you're an absolute star Grin
My Mum's on the phone to them now getting it all sorted.