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--Any Plusnet Staff Online Today--

alex7127
Grafter
Posts: 295
Registered: 24-05-2011

--Any Plusnet Staff Online Today--

Hi all
Hmmmmm, have been waiting in for a booked OR engineer today.....was booked for the AM slot 8am-1pm.  (Refer to my MAAF fault ticket  ID 5461818Cool
It is now 1.20pm......engineer no show and no call with explanation etc?
Is there any way to check to see if he is coming today..........if he is not coming then I do not want to waste the rest of my day waiting in!
Help! Angry
Alex
11 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: --Any Plusnet Staff Online Today--

Hi alex7127,
I am sorry to hear that the scheduled engineer has not turned up for the appointment today. You would be best speaking to a member of our Support Team to get that re-booked for you. As it stands at the moment, we would be unable to access your account due to a few problems with our internal systems. We are aiming to get this resolved as quickly as possible. Once the website is back, up and running, please do get in touch so we can get things sorted again for you. Sorry for the inconvenience that this has caused you so far.
Chris Pettitt
Cloud Environments Engineer
alex7127
Grafter
Posts: 295
Registered: 24-05-2011

Re: --Any Plusnet Staff Online Today--

Chris
How do I contact the support  team?
So is there no telephone number I or you can call at BT to see what is going on?
I am a bit miffed that I have wasted a day for nothing. Thank you BT Angry
Thanks
Alex
Steve
Seasoned Pro
Posts: 6,802
Thanks: 305
Registered: 13-07-2009

Re: --Any Plusnet Staff Online Today--

Quote from: alex7127
Chris
How do I contact the support  team?
So is there no telephone number I or you can call at BT to see what is going on?
You cant contact open reach yourself but the Plusnet support numbers are...0800 432 0200 or 0345 140 0200
If life gives you lemons, make lemonade.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: --Any Plusnet Staff Online Today--

I can understand your frustration completely Alex. The support numbers are as posted by Steve M, hopefully we can get an engineer sorted out for you again.
Chris Pettitt
Cloud Environments Engineer
grudkin
Grafter
Posts: 169
Registered: 30-03-2009

Re: --Any Plusnet Staff Online Today--

Isn't it about time the ISP's began to hold Openreach to account about the flagrant missing of appointments by the Openreach engineers!
Community Veteran
Posts: 1,850
Registered: 04-04-2007

Re: --Any Plusnet Staff Online Today--

Hi grudkin
We are and we continue to do so, at a senior level, and those discussions are ongoing.
Mark
alex7127
Grafter
Posts: 295
Registered: 24-05-2011

Re: --Any Plusnet Staff Online Today--


At approximately 3.30pm I get a phone call from OR? on the number 0800-378-9393....to say sorry  (in a casual don't give a damn manner ) the the engineer is not coming today.
This is an utter disgrace, please can you pass on my complete and utter contempt of BT! I waited in and wasted the whole day! Out of PN hands I fully understand but I am so angry with OR.....who the hell do they think they areHuh
I think the chap that called maybe felt that I was rather unhappy! So he has tasked the engineer with coming out tomorrow (Sunday). So apparently I can expect him circa. 8am(ish). I am not holding my breath! I will update you. :-(
Alex
(ooooo I am so angry!) Angry
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: --Any Plusnet Staff Online Today--

Hi Alex,
Thanks for your time on the phone. Let me know if you manage to sync at a higher rate.
Jojo Smiley
alex7127
Grafter
Posts: 295
Registered: 24-05-2011

Re: --Any Plusnet Staff Online Today--

Jojo
Thanks for the call Smiley
Did what you (and Spencer) suggested.
Have taken the RF3 plate off the master socket
Now have a microfilter in the test socket with my router and home phone going into it.
Router stats now indicate it is synced at  1.472Mbps, SNRM at 5.8 and a download speed of........wait for it.......wait for it.......261Kbps!
Now the router is seeing 1.472Mbps, will my DL speed go up shortly?
KR's
Alex

jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: --Any Plusnet Staff Online Today--

HI Alex,
The BT IP profile is still at 350k. If you don't disconnect this should lift within 4 hours. This has been know to take longer though.
Jojo Smiley
Moderator
Moderator
Posts: 26,528
Thanks: 1,527
Fixes: 98
Registered: 14-04-2007

Re: --Any Plusnet Staff Online Today--

Moderator's Note
Thread locked in favour of this one in order to keep things in one place for a resolution.

Customer and Forum Moderator.