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Any Issues in Whitburn / North East Region

GistHunter
Grafter
Posts: 32
Registered: 18-02-2011

Any Issues in Whitburn / North East Region

Evening
After months of perfect service the bottom has dropped out of my d/l speed, any suggestions issues at present?
BT Wholesale test is
Download speed Mbps 0.38
Upload speed Mbps 0.25
Ping Latency (ms) 38.38
Cheers
Gist
13 REPLIES
Superuser
Superuser
Posts: 11,911
Thanks: 3,278
Fixes: 22
Registered: 22-08-2007

Re: Any Issues in Whitburn / North East Region

Hi,
Can you please gather and post all of the information requested in the "Speed Issues" thread at the top of this forum.  We can then take a look and advise further.
GistHunter
Grafter
Posts: 32
Registered: 18-02-2011

Re: Any Issues in Whitburn / North East Region

I would have done but have had no internet connection till this eve -- any ideas
Superuser
Superuser
Posts: 11,911
Thanks: 3,278
Fixes: 22
Registered: 22-08-2007

Re: Any Issues in Whitburn / North East Region

Sounds like you might have a faulty phone line.
Have you got dial tone?
Is the line quiet?  Dial 17070 option 2.
If there are any problems there, then report a line fault to your phone provider, otherwise please post the information requested.
GistHunter
Grafter
Posts: 32
Registered: 18-02-2011

Re: Any Issues in Whitburn / North East Region

Ok so back on again
BT W/sale   
0.37 Download (Mbps)
0.34 Upload (Mbps)
126.13 Ping Latency
Current line speed 3.8Mb  Cheesy
Link Information
Uptime: 0 days, 2:41:41
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,016 / 7,592
Bandwidth (Up/Down) [kbps/kbps]: 1,007 / 2,264
Data Transferred (Sent/Received) [MB/GB]: 366.23 / 2.52
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 19.0 / 35.5
SN Margin (Up/Down) [dB]: 8.0 / 17.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 131,073 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 262,144 / 0
FEC Errors (Up/Down): 1,436 / 4,521
CRC Errors (Up/Down): 184 / 0
HEC Errors (Up/Down): 614 / 0
Currently trying to download a video getting download of 221 KB/s
hope this helps
Gist
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 189
Registered: 01-01-2012

Re: Any Issues in Whitburn / North East Region

Your speeds are lower then expected and the line is disconnecting alot as shown below

Can you go through our troubleshooter here?
https://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
GistHunter
Grafter
Posts: 32
Registered: 18-02-2011

Re: Any Issues in Whitburn / North East Region

Not at moment I have no connection at all.  Posting this via phone
Superuser
Superuser
Posts: 11,911
Thanks: 3,278
Fixes: 22
Registered: 22-08-2007

Re: Any Issues in Whitburn / North East Region

You can run the trouble-shooter from anywhere - it does not need to be performed "on" the service line.
Those stats look grim - the SNRM is highly elevated (18db?) and therefore your current synch speed is markedly reduced.  The Maximum attainable rate is also significantly below what one might expect on a line with the reported attenuation.
GistHunter
Grafter
Posts: 32
Registered: 18-02-2011

Re: Any Issues in Whitburn / North East Region

Trouble shooter complete - results are recommending  an engineer -
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 189
Registered: 01-01-2012

Re: Any Issues in Whitburn / North East Region

You've reported that the telephone line is noisy during the troubleshooter?
Just confirming the line is noisy as if it is we have to address that first as it'll be causing the connection issues
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
GistHunter
Grafter
Posts: 32
Registered: 18-02-2011

Re: Any Issues in Whitburn / North East Region

Yeah, lots of crackling on line
dratddestroyer
Grafter
Posts: 164
Registered: 27-09-2007

Re: Any Issues in Whitburn / North East Region

I don't want to state the obvious..
Did you hear crackling from the master socket test point with just a phone plugged in?
I had a duff microfilter and when phone only plugged in to test socket line was perfect.
Community Gaffer
Community Gaffer
Posts: 17,648
Thanks: 641
Fixes: 162
Registered: 05-04-2007

Re: Any Issues in Whitburn / North East Region

I've just replied to your fault ticket, when you get chance can you have a look and let us know that you've done the tests and what your availability for an engineer is?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
GistHunter
Grafter
Posts: 32
Registered: 18-02-2011

Re: Any Issues in Whitburn / North East Region

So I sourced two corded phones from work and carried out further tests as required - the crackling sound is evident when plugged into master socket (without a micro filter)
I've already completed the section on when an engineer can visit -- the afternoon slots 1300-1800 as I'm in the office mornings
You might want to reassess your procedure whereby you send email notifications to an user who has no internet rather than just telephoning the number that had already been provided
Gist