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Answer Machine interfering with connection

southken
Rising Star
Posts: 98
Thanks: 4
Fixes: 2
Registered: 17-07-2010

Answer Machine interfering with connection

Hi, 
we have just bought an answer machine and plugged it into the telephone socket using a dual adaptor, the microfilter and phone are in the other one.  That has affected the broadband connection.  Does anyone have any idea what to do or if it's not possible to use an answer phone and broadband.
Thanks
5 REPLIES
ledders
Newbie
Posts: 3
Registered: 13-10-2013

Re: Answer Machine interfering with connection

Is the answer machine going straight into a phone socket or does it go through a micro filter?
As far as I am aware, any device plugged into any phone socket needs to have the micro filter plugged in first.  This should sort the problem.
Superuser
Superuser
Posts: 6,472
Thanks: 590
Fixes: 49
Registered: 30-07-2007

Re: Answer Machine interfering with connection

Yes, you need to change so that the microfilter is plugged directly into the telephone socket and the dual adapter is then plugged into the phone port on the microfilter. Then plug the phone and the answer machine into the dual adapter. That way both the phone and answer m/c will be filtered.
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Answer Machine interfering with connection

If the dual adapter doesn't fit on your microfilter (if, for example it obscures the router port) then you could install a second microfilter (for the answer machine) into the dual adapter, the critical thing being that all telephone equipment (telephones, DECT base stations, answering machines, caller display units, fax machines, sky boxes etc.) connected to the telephone line MUST go via a microfilter.
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southken
Rising Star
Posts: 98
Thanks: 4
Fixes: 2
Registered: 17-07-2010

Re: Answer Machine interfering with connection

Thank you very much, the adaptor doesn't fit into the microfilter so I will get another one and that should sort it.
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Answer Machine interfering with connection

If you have a telephone extension lead you could put that between the filter and the dual adapter.
jelv (a.k.a Spoon Whittler)
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