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Another stuck profile

Community Veteran
Posts: 1,699
Registered: 30-07-2007

Another stuck profile

Since the explosion at a Chelmsford electricity sub-station a week and a half ago, my "connection settings" on the portal has said the following
My Account 
Your High-speed Broadband Service
Your current broadband speed is 500 Kbps

My router has been back to syncing at around 5000 - 5500 Kbps for almost all of that time.  How can I get this back to where it should be please?
I've tried turning the router off overnight, to force a reconnection.
John
7 REPLIES
Superuser
Superuser
Posts: 9,136
Thanks: 546
Fixes: 46
Registered: 06-04-2007

Re: Another stuck profile

What does the BT speedtester say your IP Profile is?
Getting that to run can be difficult but I've just succeeded (at my first attempt too).
David
Community Veteran
Posts: 1,699
Registered: 30-07-2007

Re: Another stuck profile

I get as far as:
"The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 4500 k
Please do not move away from this page and do not start any other download activity on your computer."
and progress at 96%, then it hangs.
Does this help?
John
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: Another stuck profile

That's about right as a profile for your sync speeds.
Community Veteran
Posts: 17,069
Thanks: 1,243
Fixes: 13
Registered: 06-11-2007

Re: Another stuck profile

Quote

I get as far as:
"The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 4500 k
Please do not move away from this page and do not start any other download activity on your computer."
and progress at 96%, then it hangs.


I have had this several times lately..... I think it must be overloaded.....

close the page, and then you just have to wait for about 15 minutes, and try again.....
Community Veteran
Posts: 1,699
Registered: 30-07-2007

Re: Another stuck profile

Quote from: HPsauce
That's about right as a profile for your sync speeds.

I agree, but as the original post says, according to the portal my "current broadband speed is 500Kbps", so my router is syncing at around 5500 Kbps.  BT thinks I should be operating at around 4500Kbps, but Plusnet is actually running my connection at 500Kbps Huh
John
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: Another stuck profile

Ask PN to fix it, they can do that easily when there's a mismatch.  Wink
ddunford
Grafter
Posts: 114
Registered: 05-04-2007

Re: Another stuck profile

Hulls,
I've just updated your line profile for you. Can you please disconnect and reconnect and all should be fine.