Another season change, another speed drop
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- Another season change, another speed drop
Another season change, another speed drop
02-10-2014 7:03 PM
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Downstream Upstream
Rate (Kbps) : 232 888
SNR Margin (dB) : 15.6 6.7
Attenuation (dB) : 48.0 28.9
Output Power (dBm) : 0.0 12.8
Interestingly it seems to co-incide with the BT works, I wonder did someone screw something up? wouldnt be the first time & well as plusnet are wholly owned by BT, shouting at one is like shouting at the other
To forestall the usual rubbish, yes the router is plugged into the mastersocket / There are no noises on the voice line when you call the BT quiet line test number & No i'm not going to fiddle around connecting it to the engineer socket, as it has never made any difference whatsoever except to waste my time
Re: Another season change, another speed drop
02-10-2014 7:55 PM
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While we are on them atter once again, perhaps my profile would be better locked into, rather than left to the utterly stupid automated BT system that takes utter glee in lowering it during bad weather disconnects (which overnight when i'm alseep i cant really do much about) but does nothing to put it back UP again!
Re: Another season change, another speed drop
03-10-2014 12:21 AM
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Bear in mind that if you don;t complete the checks such as connecting into the test Socket and an engineer proves that your internal wiring is the cause of the problem, charges may apply - the checks that we ask for you to do are there for good reason.
Re: Another season change, another speed drop
04-10-2014 4:46 PM
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Re: Another season change, another speed drop
04-10-2014 5:54 PM
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Re: Another season change, another speed drop
04-10-2014 7:10 PM
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Hell I had to complain & whine here just to get onto the ADSL2 network and that has improved it a little but not a lot.
My problems are the cheap ALU lines BT used to conenct the village with instead of copper, which means when it gets very hot/cold, or very dry/wet the connection drops out due to the metallic changes
Re: Another season change, another speed drop
04-10-2014 8:43 PM
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Re: Another season change, another speed drop
04-10-2014 9:09 PM
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Downstream Upstream
Rate (Kbps) : 1553 859
SNR Margin (dB) : 15.8 5.9
Attenuation (dB) : 48.0 28.7
Output Power (dBm) : 0.0 12.9
I cant even load the BT speedtest website
Sort it out please
And yes I know you only ever hear from me when there is a problem, its because when things are working fine, there is nothing to wind me up and annoy me. Normally the service is fine & good, but the problems with seasonal changes are really starting make me think that paying fora service I cant always have isnt worth the hassle
Re: Another season change, another speed drop
06-10-2014 9:46 AM
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Downstream Upstream
Rate (Kbps) : 208 888
SNR Margin (dB) : 15.2 6.7
Attenuation (dB) : 48.0 28.7
Output Power (dBm) : 0.0 12.9
And its connected in the engineer socket and has bee since about midday yesterday with no change in whats happening, what a bloody amazing shock
Do I have to make a formal complaint about this to the communications regulator?
Re: Another season change, another speed drop
06-10-2014 10:14 AM
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Quote from: Chris I would advise raising a fault at http://faults.plus.net so we can get your line checked out.
Bear in mind that if you don;t complete the checks such as connecting into the test Socket and an engineer proves that your internal wiring is the cause of the problem, charges may apply - the checks that we ask for you to do are there for good reason.
Tried that - 'An error has occured & our website team will investigate shortly, please try again'
So much for raising a fault that way;
however;
1 - Line is clear & yes you can hear the dial tone
2 - no using the phone makes no difference
3 - when the connection drops the signal light blinks on my router
4 - it usually recovers on its own, occassionaly it has to be reset to get the connection back
5 - putting it in the test socket has made no difference, as i predicted
6 - my router is a D-Link DSL 2740B with the latest firmware on it
7 - The disconnects always happen when the weather changes, such as heavy rain or snow, strong winds or extremes of cold or heat. Last night it rained haveily & this morning I can see my router has dropped out and the speed has lowered significantly
Re: Another season change, another speed drop
06-10-2014 10:23 AM
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Not going away
Re: Another season change, another speed drop
06-10-2014 10:47 AM
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but any attempt to put 'further info' at the end causes the whole thing to fail
Re: Another season change, another speed drop
06-10-2014 11:11 AM
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Then we will both know what page we are on
Re: Another season change, another speed drop
06-10-2014 11:25 AM
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Re: Another season change, another speed drop
06-10-2014 6:10 PM
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Apologies for the delay in responding to this thread.
While we could well look at resetting your SNR to bring the speed back up, this would just be masking the issue and you would likely see the speed drop again within a short space of time.
By the sounds of the issue, it seems that there are some problems with the line between yourself and the exchange which are affected when the weather turns and in turn this causes the drop in speeds. As this is only the beginning of the autumn/winter weather, it sounds like this could get a lot worse so as Chris Pettitt mentioned in his post, it would make more sense the fix the cause of the problem so that this doesn't continue to be something that pops up when the weather is bad.
If you can raise a fault here and have the faults team investigate the problem you should end up with the profile being lifted along with the issue being fixed.
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