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Another drop in speed

2010dsc
Grafter
Posts: 34
Registered: 07-01-2014

Another drop in speed

I usually get download speeds of over 11 Mbps.  I had a problem on 26/03/14 when my connection dropped and reconnected at odd times and my download speed dropped to around 3 Mbps to 3.9 Mbps.  You sorted this out for me at the time, but now my speed has dropped again (without the disconnections).  This time to between 3.8 and 8.3 Mbps for the last 4 or 5 days.  I look forward to hearing from you.
David
2 REPLIES
Superuser
Superuser
Posts: 12,517
Thanks: 3,817
Fixes: 25
Registered: 22-08-2007

Re: Another drop in speed

Hi David,
The DCT guys are only on the forums on business working days, so they will not be back until Tuesday.  That said Matthew might make a lair of me again...
If the speed has fallen off again, then there must be an underlying issue.  Can you please post your full router stats on here please?
Synch speed, SNRM, attenuation and error counts can paint a rich picture!

Cheers,
Kevin
Plusnet Help Team
Plusnet Help Team
Posts: 5,601
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: Another drop in speed

*tip toes in*
Joking aside as Townman has said there's most likely a underlying issue causing this.
Your router is disconnecting as shown in the graph below
<img src="http://community.plus.net/visualradius/generated/image13978273669964.png"/>
There is no actual banding applied at the moment and your current line speed actually updated this morning to 10.4mbps so if you log into your router and disconnect then reconnect your connection you should see a increase in speed.
In the meantime i'd recommend going through our troubleshooter http://faults.plus.net so we can try and get that sorted once and for all
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team