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Another day of Broadband faults

Alex_Hamilton
Grafter
Posts: 39
Thanks: 7
Fixes: 2
Registered: 15-05-2016

Another day of Broadband faults

Another day (12/01/17) of intermittent broadband faults. This service is absolutely useless and I am at the end of my tether.

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Another day of Broadband faults

What's the actual issue you're having as looking at the connection logs the line is stable:

 

And going back over your account, no fault has been reported to us in at least 2 years and your previous thread seemed to suggest you were getting the speeds estimated for your line: https://community.plus.net/t5/Broadband/Frustratingly-slow-not-much-use/td-p/1343640

 

If you can give us a bit more detail about the problem, we're happy to help look in to whatever issues you're seeing.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Alex_Hamilton
Grafter
Posts: 39
Thanks: 7
Fixes: 2
Registered: 15-05-2016

Re: Another day of Broadband faults

I was trying to upload to my website. I lost count how many times I tried and could not access your website. Unresponsive and then the connections timed out!  I could access any other website but not yours and I lost count how many times I tried - a complete waste of time. I managed to connect to the Forum and I posted the message and then your website became unresponsive again.  There was no indication that your website was down and there should have been.  I see from other messages that I am not alone in this.

Community Veteran
Posts: 26,372
Thanks: 629
Fixes: 8
Registered: 10-04-2007

Re: Another day of Broadband faults

Are you using a wired or a wireless connection to the router?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Alex_Hamilton
Grafter
Posts: 39
Thanks: 7
Fixes: 2
Registered: 15-05-2016

Re: Another day of Broadband faults

My PC is connected with Ethernet cable, but I do not see that that should matter, because, as I said above, I could access other websites. Thank you for your message, which I will read with great interest. But one thing I can agree on immediately. Plus Net has changed and it is now nothing what it used to be when I signed on about 10 years ago. The most annoying thing is that they never admit that there is a fault and expect us to "prove to them" that all is well at out end. An insult to my intelligence, I'd say.

Community Veteran
Posts: 26,372
Thanks: 629
Fixes: 8
Registered: 10-04-2007

Re: Another day of Broadband faults

I'm confused!

You've posted in the broadband forum, the title of the topic is "Another day of Broadband faults", but there's nothing wrong with your connection because you can always access other sites?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Alex_Hamilton
Grafter
Posts: 39
Thanks: 7
Fixes: 2
Registered: 15-05-2016

Re: Another day of Broadband faults

But I need to have access to Plus Net website too and not just one "success" in 10 attempts, but substantially better than that.  I cannot decide from my end whether it is the connection (broadband) that is causing this or that the website has become unresponsive, but the end result is that I could not either upload to my website nor post messages to this forum.

Alex_Hamilton
Grafter
Posts: 39
Thanks: 7
Fixes: 2
Registered: 15-05-2016

Re: Another day of Broadband faults

Cannot access my website at all now. Error message : Forbidden, you do not have permission to access (website address) on this server!!! That is competely nuts! Do not have permisson to access my own website - crazy.