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Another customer with ridiculously low speeds..

Edzashed
Grafter
Posts: 67
Registered: 18-01-2013

Another customer with ridiculously low speeds..

Hi i was connected to Plusnet fibre on the 17/1/2012 which was yesterday and at the moment my speeds are currently pathetic actually slower than adsl+2. 1.6 down and 3.3 up  Angry  told i would get 56 down and 17 up hmmmmmmmm..
So as to try and figure out what is going wrong i have no idea rung C/S yesterday on the phone 30 minutes just to try to see if i could get any kind of bearing on the issue C/S told me i was provisioned 80/20 but this is just ridiculous please please help it seem's so unfair here is my stats via speedtest.net..  Cry
105 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Another customer with ridiculously low speeds..

Please run the BT speedtest - diagnostic http://community.plus.net/forum/index.php/topic,96155.0.html explains
Edzashed
Grafter
Posts: 67
Registered: 18-01-2013

Re: Another customer with ridiculously low speeds..

Thank you for that Oldjim tried that yesterday tried again today here is my stats as they are all over the place which i find a little disturbing  (Huh)
17.24 (Mbps) Down
  2.53 (Mbps) Up
Ping Latency(ms) 22.75
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Another customer with ridiculously low speeds..

we need the diagnostic option - second stage after the first test and are those results wired or wireless
Edzashed
Grafter
Posts: 67
Registered: 18-01-2013

Re: Another customer with ridiculously low speeds..

That is the Diagnostic option Oldjim and i am wired (personally i prefer it know where you are with wired Smiley )

FAQ


1. Best Effort Test:  -provides background information.
Download Speed
17 Mbps

0 Mbps 17.34 Mbps
Max Achievable Speed
Download speedachieved during the test was - 17 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-17.34 Mbps .
Additional Information:
IP Profile for your line is - 17.34 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
2.52 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 2.52Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Another customer with ridiculously low speeds..

You need to raise a speed fault as something is badly adrift
Edzashed
Grafter
Posts: 67
Registered: 18-01-2013

Re: Another customer with ridiculously low speeds..

Thanks Oldjim as i suspected.. I am thinking faulty modem even though the engineer said it should achieve sustainable rates from 54Mbps to 60Mbps down and 16Mbps to 18Mbps up which indicate profile 3  80/20  Shocked BTW how do i raise a speedfault sorry for the question lol Smiley
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Another customer with ridiculously low speeds..

Edzashed
Grafter
Posts: 67
Registered: 18-01-2013

Re: Another customer with ridiculously low speeds..

Thank you for your help Smiley
abhijack
Grafter
Posts: 120
Registered: 05-01-2013

Re: Another customer with ridiculously low speeds..

this fault seems to be very similar to my condition...
hope the speed issue is resolved for us... Wink
Plusnet Help Team
Plusnet Help Team
Posts: 13,081
Thanks: 151
Fixes: 54
Registered: 27-04-2007

Re: Another customer with ridiculously low speeds..

<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13585193125436.png"/><
It looks like your connection is dropping @Edzashed so we'll need to focus on getting that issue fixed. So @abhijack that's not the same type of issue that's affecting yourself.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Edzashed
Grafter
Posts: 67
Registered: 18-01-2013

Re: Another customer with ridiculously low speeds..

Thank you Adam, yes i would be very pleased if you could sort this out for us...I appreciate you have a high volume of would i be right in saying disgruntled customers on FTTC @ this very moment in time, but i look forward to hearing from you again on this issue as i/we came to you following good advice... The level of C/S is fantastic and may your good work carry on in that dept Smiley but (as this there nearly always is) lol how long do you think it will be before we can resolve this minor hiccup, with thanks sheddy  Wink
Edzashed
Grafter
Posts: 67
Registered: 18-01-2013

Re: Another customer with ridiculously low speeds..

Is there any indication as to when this problem will be picked up at allHuhHuhHuh?
Superuser
Superuser
Posts: 9,450
Thanks: 784
Fixes: 52
Registered: 06-04-2007

Re: Another customer with ridiculously low speeds..

Plusnet staff from the Digital Care Team monitoring the forums work standard Monday to Friday hours so it is likely to be Monday before they respond here.
David
xxtrickzxx
Grafter
Posts: 54
Registered: 04-06-2010

Re: Another customer with ridiculously low speeds..

Sadit would be nice to get your speed my fibre is currently giving me 1.4 mb and 350 m/s ping,Plusnet are trying there hardest but bt says its Plusnet so I haven't a cat in hells chance of getting this sorted even though its clearly a capacity issue at the exchange due to the time it gets worse in the mean time I'm paying £37 a month for the pleasure, think I will be going back to adsl at this rate.